Jamie Duffield
Broken Arrow,OK
Summary
Dynamic and decisive leader with excellent planning and problem-solving abilities. Ready to pursue new professional challenges and career advancement with growing company. Highly skilled at building old, new, and cold territories. Resourceful with progressive career in 15 plus years. Proven track record of increasing sales and revenue through excellent relationship-building skills, consistent follow-through with customers and exceptional negotiation abilities. Excellent consultative selling talents. Love to train and help Account Executives achieve the highest success possible. Business development expert with many years as top sales performer in market. Comfortable with new ideas, innovative products and start-up environments. Proven track record of achievement in brand management, product launch, and new territory penetration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Business Development
University Village Nursing Center
Tulsa, OK
03.2024 - Current
- Developed and implemented a comprehensive business development strategy for the organization.
- Participated in business development activities such as client meetings, conferences and seminars.
- Developed and implemented strategies to improve the admissions process.
- Prepared reports for senior management regarding admissions trends or outcomes.
- Resolved any issues related to the admission process in a timely manner.
- Maintained accurate records of admissions data and statistics.
- Helped patients with admissions process and adhered to state and federal laws.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Effectively oversaw the referral-to-admission process using Epic software.
- Collaborated with case managers in hospitals to address patients' medication, transportation, and individual needs.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Maintained accurate case records and documentation according to agency guidelines.
- Achieved an 80% increase in SNF occupancy within two weeks of assuming responsibility for the referral process, resulting in 11 pending patients awaiting placement.
Hospice Clinical Account Executive
Compassus Hospice And Palliative Care
Tulsa, OK
08.2021 - 03.2024
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Generated weekly reports on sales performance against targets for upper management review.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Created marketing materials, including brochures and presentations, to showcase products and services.
- Attended networking events to build relationships with potential customers.
- Maintained accurate records of all sales activities using CRM software systems.
- Provided emotional support to families of terminally ill patients during their end-of-life journey.
- Educated family members on hospice care protocols and best practices for providing comfort to their loved ones.
- Conducted patient assessments to determine eligibility for hospice services and developed individualized treatment plans.
- Facilitated communication between healthcare team members regarding patient's condition, plan of care, prognosis.
- Collaborated with multidisciplinary teams on discharge planning initiatives including transitioning from hospital to home or long term facility setting.
Clinical Account Executive
Grace Hospice-LHC Group
Tulsa, OK
05.2018 - 08.2021
- Cultivated strong relationships with a diverse range of accounts, driving consistent revenue growth.
- Maintained awareness of evolving industry and product standards and trends for accounts.
- Recorded and maintained sales prospect and sales data within customer relationship management system.
- Presented key decision-makers with new and updated account strategies.
- Sustained and expanded an extensive customer base by efficiently overseeing every stage of the sales journey, maintaining consistent revenue growth through successful customer acquisitions.
- Ensured effective communication of information to target audience.
- Increased new business opportunities by effectively qualifying leads, establishing relationships, and executing strategic sales plans.
- Achieved successful outcomes through the creation and execution of account strategies aimed at engaging decision makers in a wide range of referral channels.
- Achieved sales growth by effectively networking, establishing relationships with potential referral accounts, and capitalizing on growth opportunities.
- Consistently achieved or surpassed service level goals by setting and attaining standards and expectations.
- Implemented strategic questioning techniques to gain comprehensive understanding of prospect needs and requirements.
- Drove significant growth by effectively developing and managing old, cold, and new territories within the sales markets of Florida and Oklahoma for LHC.
- Drove a 45% growth in sales for our outside offices from three major Hospital systems in the OKC market.
- Achieved PPG of 81% consistently in first year at Florida Home Health West Bradenton.
- Dramatically enhanced referral rates at Alliance Oklahoma-Tahlequah office, achieving a remarkable increase from only 7 patients to well above 70 within a brief timeframe of just 3 months.
- Established strong referral network with Cherokee Nation/NHS Hospitals, resulting in consistent monthly influx of 5+ referrals from each.
- Secured significant rise in referrals from St. Francis Hospital, resulting in a total of 16 during my second month at Grace Hospice.
- Increased referral numbers by effectively managing an uncharted territory since October 2022. Obtained 7 referrals during the first month and elevated it to 12 referrals during the following month, even though I had no established contacts.
- Instructed LPN Amber Ransneke to take on the responsibilities of an Account Executive beginning in December 2021. Throughout her tenure, she consistently exceeded targets with my guidance and will be rewarded with a bonus this month.
- Optimized workflow by streamlining information gathering and referral process, resulting in increased staff contentment and stronger referral networks.
- Ensured customer satisfaction through continued technical support.
Elite Account Representative
Carter HealthCare
Tahlequah, OK
10.2011 - 03.2017
- Executed effective cold calls and utilized negotiation skills to expand territory.
- Assisted senior leadership in making executive decisions regarding referral intake process.
- Drove significant growth of market share through the successful implementation of a strategic marketing plan, expanding from Mayes County to Cherokee County in Eastern Oklahoma territory.
- Consistently achieved PPG goals throughout my entire career, leading to monthly referral rates of 20-35.
- Recipient of the December 2015 Employee of the Month award
- Consistently ranked within the top 5 sales performers out of a team of over 125 marketers across 8 states, leading to being honored with the esteemed Elite status award.
- Grew territory to achieve a census of 150+, making it one of Carter Healthcare's highest revenue-generating offices.
Education
Associate of Applied Science - Nursing/Marketing/Psych
Northeastern State University
05.2009
LPN - LPN
Indian Capitol Vo-tech
03.2002
High School Diploma -
Tahlequah High School
05.1996
Skills
- Relationship building and management
- Business development and planning
- Customer presentations
- Territory Management
- Sales expertise
- Customer rapport
- Customer Relations
- Sales target monitoring
- Marketing strategy implementation
- Business Development
- Sales leadership and training
- Corporate Communications
- Lead Generation
- Performance Management
- Revenue Growth
- Partnership management
- Market Penetration
- Customer Relationship Management
- Territory Growth
- Relationship building and rapport
- Performance Goals
- Proficient in Epic
- Market Trend Analysis
- Issue Resolution
- Effective negotiator
- Marketing leadership
- New business opportunities
- Strategic selling, building cold/new territory
Accomplishments
Strathmore's Who's Who Worldwide Honors- Granted to individuals who have exemplified leadership and achievement in their occupation, industry or profession.
Certification
- LPN
- CPR
Timeline
Director of Business Development
University Village Nursing Center
03.2024 - Current
Hospice Clinical Account Executive
Compassus Hospice And Palliative Care
08.2021 - 03.2024
Clinical Account Executive
Grace Hospice-LHC Group
05.2018 - 08.2021
Elite Account Representative
Carter HealthCare
10.2011 - 03.2017
Associate of Applied Science - Nursing/Marketing/Psych
Northeastern State University
LPN - LPN
Indian Capitol Vo-tech
High School Diploma -
Tahlequah High School