Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jamie Duffy

Mantua

Summary

Proficient in Dentrix and Eaglesoft. Successfully managed multiple accounts receivable portfolios concurrently, ensuring timely and accurate collection of payments.

Organized Dental Office Manager known for productive and efficient task completion. Excel in patient relations, office administration, and financial management to ensure smooth dental office operations. Bring top soft skills including communication, problem-solving, and adaptability to every aspect of the role, ensuring effective team leadership and exceptional patient service.

Versatile skills in staff supervision and customer service. Mathematical and computational strengths create thorough budgets and financial strategies. Gifted communicator promotes practice reputation and creates inviting work environment.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Dental Office Manager

Race Street Dental Care
Philadelphia
07.2023 - Current
  • Managed all front desk operations, including phone calls and customer service inquiries.
  • Coordinated with dental providers regarding patient care and scheduling needs.
  • Assisted in training new employees on office policies and procedures related to dental services.
  • Resolved customer complaints in a timely manner by investigating issues thoroughly.
  • Collaborated with other healthcare professionals in order to provide quality care to patients.
  • Organized educational seminars for both staff members and patients about oral health topics.
  • Maintained patient records, scheduled appointments, and handled billing inquiries.
  • Developed procedures for tracking patient records and updating treatment plans as needed.
  • Provided guidance to staff on insurance coverage and payment options for patients.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.

Financial Specialist

Deptford Family Dental
Deptford
01.2021 - 07.2023
  • Maintained patient records, scheduled appointments, and handled billing inquiries.
  • Developed procedures for tracking patient records and updating treatment plans as needed.
  • Coordinated with dental providers regarding patient care and scheduling needs.
  • Prepared monthly reports summarizing activity within the dental practice for review by senior management.
  • Drafted, submitted, and tracked claims for reimbursement from insurance companies.
  • Generated reports detailing the status of outstanding accounts receivable balances.
  • Maintained updated knowledge of regulations related to dental insurance billing processes.
  • Reviewed patient records and insurance information to ensure accuracy of billing.
  • Resolved billing disputes between providers and insurers, ensuring timely payments.

Insurance Claims Specialist

Society Hill Dental
Philadelphia
01.2016 - 12.2021
  • Handled correspondence with insurers related to claim denials or other issues that arose during processing.
  • Resolved any discrepancies between patient billing statements and insurance reimbursements.
  • Processed requests for pre-authorization of treatments from providers on behalf of patients.
  • Updated patient records when necessary due to changes in coverage or benefit levels.
  • Verified patient insurance coverage and eligibility for dental services.
  • Tracked overdue payments from insurance companies to ensure prompt reimbursement.
  • Responded promptly to inquiries from patients, providers, and insurers regarding claim status.

Insurance Coordinator

Dental Comfort Zone
Bensalem
01.2013 - 12.2016
  • Resolved any discrepancies between patient billing statements and insurance reimbursements.
  • Handled correspondence with insurers related to claim denials or other issues that arose during processing.
  • Prepared detailed financial reports outlining accounts receivable status for each provider and insurer combination.
  • Processed requests for pre-authorization of treatments from providers on behalf of patients.
  • Assisted patients in understanding their benefits packages, including co-payments, deductibles.
  • Corresponded with patients, providers, and insurance companies to ensure timely processing of claims.
  • Verified patient insurance coverage and eligibility for dental services.

Education

High School Diploma -

Franklin Towne Charter Highschool
Philadelphia, PA
06-2009

Skills

  • Patient record management
  • Insurance verification
  • Billing processes
  • Customer service
  • Claim processing
  • Insurance billing
  • Patient care
  • Office meetings
  • Dental office management
  • Dental software proficiency

References

References available upon request.

Timeline

Dental Office Manager

Race Street Dental Care
07.2023 - Current

Financial Specialist

Deptford Family Dental
01.2021 - 07.2023

Insurance Claims Specialist

Society Hill Dental
01.2016 - 12.2021

Insurance Coordinator

Dental Comfort Zone
01.2013 - 12.2016

High School Diploma -

Franklin Towne Charter Highschool