Jamie Dugas
Lafayette,LA
Summary
Resourceful Office Manager & Contract Administrator with noted experience in customer relations, marketing/public relations, and a broad understanding for internal operations. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Works effectively with cross-functional teams in ensuring operational and customer service excellence.
Overview
13
13
years of professional experience
Work History
Office Manager II/Contract Administrator
Trident Southeast, LLC
914 W. Pont Des Mouton Rd. Lafayette, LA 70507
12.2016 - Current
- Managing order processing & data in Salesforce for 3 states while facilitating communication between involved parties to enable timely contract sign-off.
- Monitoring incoming contracts and service agreements for accuracy, while adhering to legal/contractual requirements for compliant contract processes.
- Address contract disputes, and providing guidance to resolve issues.
- Researching & cross referencing data to determine risks, provide internal and external support, and develop strategies for organization to drive business sales.
- Create Salesforce reports, and dashboards to improve contract tracking, and customer support.
- Track contract milestones and updating stakeholders to facilitate project progress.
- Cultivating strong relationships with customers, vendors and partners supporting administrative operations.
- Streamline operations by developing and implementing improved processes to increase team productivity.
- Develop and implementing Exportation Compliance Program.
- Coordinate office events, seminars and meetings for staff and clients.
Office Manager/PR/Marketing Coordinator
Machine Tools, Inc.
914 W. Pont Des Mouton Rd. Lafayette, LA 70507
02.2011 - 11.2016
- Established & cultivated all customer and vendor relationships in 3 states.
- Took ownership of customer issues and followed problems through to resolution.
- Identified appropriate marketing channels and raised brand awareness through consistent marketing efforts and product campaign launches.
- Planned and organized seminars, meetings and retreats.
- Managed all internal aspects of the business. (Business documentation, certifications, human resources, accounting, order processing, etc.)
Education
Bachelor of Liberal Arts - Public Relations
The University of Louisiana At Lafayette
Lafayette, LA05.2007
Skills
- Leadership & teamwork skills
- Analytical & problem-solving
- Organizational skills
- Detail-oriented
- Self-initiated
- Customer support
Timeline
Office Manager II/Contract Administrator
Trident Southeast, LLC
12.2016 - Current
Office Manager/PR/Marketing Coordinator
Machine Tools, Inc.
02.2011 - 11.2016
Bachelor of Liberal Arts - Public Relations
The University of Louisiana At Lafayette