Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Dugas

Lafayette,LA

Summary

Resourceful Office Manager & Contract Administrator with noted experience in customer relations, marketing/public relations, and a broad understanding for internal operations. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Works effectively with cross-functional teams in ensuring operational and customer service excellence.

Overview

13
13
years of professional experience

Work History

Office Manager II/Contract Administrator

Trident Southeast, LLC
12.2016 - Current
  • Managing order processing & data in Salesforce for 3 states while facilitating communication between involved parties to enable timely contract sign-off.
  • Monitoring incoming contracts and service agreements for accuracy, while adhering to legal/contractual requirements for compliant contract processes.
  • Address contract disputes, and providing guidance to resolve issues.
  • Researching & cross referencing data to determine risks, provide internal and external support, and develop strategies for organization to drive business sales.
  • Create Salesforce reports, and dashboards to improve contract tracking, and customer support.
  • Track contract milestones and updating stakeholders to facilitate project progress.
  • Cultivating strong relationships with customers, vendors and partners supporting administrative operations.
  • Streamline operations by developing and implementing improved processes to increase team productivity.
  • Develop and implementing Exportation Compliance Program.
  • Coordinate office events, seminars and meetings for staff and clients.

Office Manager/PR/Marketing Coordinator

Machine Tools, Inc.
02.2011 - 11.2016
  • Established & cultivated all customer and vendor relationships in 3 states.
  • Took ownership of customer issues and followed problems through to resolution.
  • Identified appropriate marketing channels and raised brand awareness through consistent marketing efforts and product campaign launches.
  • Planned and organized seminars, meetings and retreats.
  • Managed all internal aspects of the business. (Business documentation, certifications, human resources, accounting, order processing, etc.)

Education

Bachelor of Liberal Arts - Public Relations

The University of Louisiana At Lafayette
Lafayette, LA
05.2007

Skills

  • Leadership & teamwork skills
  • Analytical & problem-solving
  • Organizational skills
  • Detail-oriented
  • Self-initiated
  • Customer support

Timeline

Office Manager II/Contract Administrator

Trident Southeast, LLC
12.2016 - Current

Office Manager/PR/Marketing Coordinator

Machine Tools, Inc.
02.2011 - 11.2016

Bachelor of Liberal Arts - Public Relations

The University of Louisiana At Lafayette

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Jamie Dugas