Jamie Dumas
Birmingham,Alabama
Summary
To gain employment with a company consistently atmosphere to learn and implement new technologies for the betterment of the organization to use my educational skills in the best possible. To use my educational skills in the best possible way for achieving the company's goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Case Manager
District Attorneys Office
06.2021 - Current
- Manage a "caseload" of approximately 40 families a month
- Meet with families at a time and location that is most convenient to them
- Maintain weekly in-person and/or phone contact with families served and document all contacts.Perform family assessments using file maker to identify root causes of truancy and behavior issues and more.
Housing Specialist
Birmingham Housing Authority
03.2019 - 08.2020
- Review tenant applications for housing assistance payments and determine eligibility based on income and family composition
- Compute housing assistance payments, tenants rent and coordinate the inspection of the proposed housing unit
- Obtain and verify information to determine continued eligibility
- Contact landlords to determine contract rent; negotiate lease agreements and authorize supplemental payments to landlords and perform quality control of HAP contracts
- Reconcile HAP and utility assistance payments monthly
- Conduct annual re-examinations of family eligibility and/or rental rates, re-negotiate lease agreements and supplemental payments
- Process lease re-negotiations, participant transfer agreements and terminations
- Meet with landlords to resolve delinquent rent or physical property damage complaints
- Meet with landlords and property owners to promote the supplemental housing program and encourage increased landlord participation
- Perform all functions related to annual re-certification according to Administrative Plan
- Perform all functions related to intake processing, initial leasing, and occupancy functions according to the Administrative Plan
- Coordinate tenant relocation with property owners and residents
- Enter HUD form 50058 data for all re-certifications, interim-examinations, and make daily corrections
- Perform any other related and appropriate duties and support of strategic goals as required.
Credit Manager
Rent A Center
10.2016 - 01.2019
- Collecting customers payments over the phone and in the store
- Review all expired accounts and communicate with customers to promote timely payments
- Promote timely payments
- Maintain accurate records of past due account activity
- Meet daily and weekly collection standards
- Complete all collection calls.
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
Leasing Agent
Elmington Property Management
07.2018 - 09.2018
- Manage community reputation via social media, direct communication and marketing.Responsible for incoming and outgoing calls
- Providing Great customer service to all customers
- Typing new and renewal leases
- Inputting works order as they are submitted by via email or Telephone, Touring property with clients as requested
- Collecting and processing payments
- Responding to all emails fax's in timely manner and more.
Phlebotomist & Medical screener
Octapharma Plasma Center
05.2014 - 10.2016
- Collect blood specimen & patient intake, setting up and disconnecting ps2 Machines Providing Donors with Great Customer service.
File Clerk
EnergenCo - Energen Corporation
01.2015 - 06.2015
- TEMPORARY JOB ) Duties include checking files in and out, Pulling files, Making Copies, Scanning Documents and Preparing Files Putting employees personal information into each file.
Customer Service Representative
Marion's
06.2014 - 03.2015
- Duties include scanning and entering price of all items in the register, determining accurate amount of money the customer owes, keep bank of money in the register drawer and confirm it at the beginning and the end of shift, gather payment for goods and services and giving out receipts and etc.
Assistant Manager
Family Dollar
08.2012 - 05.2014
- Duties included delivering exceptional cashier service through customer servicing, ability to deal with large transaction volumes, taking money, checks and electronic payments, and coupons from the customer and giving back correct change, being responsible for accuracy of a till and keeping the till safe, tidy and clean, Working efficiently under pressure, identified commonfraud/errors/irregular transactions, performed basic math computation such as addition, subtraction and division
- Adept at balancing transactions through checks, currency, credit cards and register receipts
- Maintained a high level of accuracy in all transactions.
Caregiver
Private Duty
05.2007 - 11.2012
- Duties included light house cleaning cooking bathing and house errands.
Front Desk Manager
Oxmoor Hotel
01.2007 - 05.2009
- Duties included: Front desk care, customer service, cash handling, checking customers in and out, room service, problem solving, and data entry.
Education
Associate of Science - Salon Management
Bevill State Community College
Sumiton, AL05.2025
High School Diploma -
Parker High School
01.2007
Skills
- Retail Management
- Yardi (3 years)
- Filing
- Receptionist
- Outlook
- Organizational Skills
- Management
- Marketing
- Case Management
- Excel
- Section 8
- Property Management
- Residential Cleaning
- Property Leasing
- Fair Housing Regulations
- Math
- Basic Math
- Microsoft Excel
- Time Management
- Customer Service
- Microsoft Outlook
- Administrative Experience
- LIHTC
- Negotiation
- Payroll
- Office Management
- Assistant Manager Experience
- Research
- Microsoft Word
- Merchandising
- OneSite (2 years)
- Data management
Certification
Housing Choice Voucher specialist
Additional Information
Bartending / Mixology certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Case Manager
District Attorneys Office
06.2021 - Current
Housing Specialist
Birmingham Housing Authority
03.2019 - 08.2020
Leasing Agent
Elmington Property Management
07.2018 - 09.2018
Credit Manager
Rent A Center
10.2016 - 01.2019
File Clerk
EnergenCo - Energen Corporation
01.2015 - 06.2015
Customer Service Representative
Marion's
06.2014 - 03.2015
Phlebotomist & Medical screener
Octapharma Plasma Center
05.2014 - 10.2016
Assistant Manager
Family Dollar
08.2012 - 05.2014
Caregiver
Private Duty
05.2007 - 11.2012
Front Desk Manager
Oxmoor Hotel
01.2007 - 05.2009
Associate of Science - Salon Management
Bevill State Community College
High School Diploma -
Parker High School
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