Jamie Dunbar
Richmond,VA
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
11
11
years of professional experience
Work History
Server
First Watch
Glen Allen, VA
09.2023 - Current
- Prepared drinks according to standard recipes.
- Provided excellent customer service to ensure satisfaction.
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Stocked service areas with supplies during slow periods.
Restaurant Front of House Manager
TGI Fridays
Richmond, VA
01.2023 - 09.2023
- Assigned tasks to staff members including servers, bussers, hostesses, and bartenders.
- Assisted management team during peak times or when additional help was needed.
- Processed customer payments using cash registers or point-of-sale systems.
- Maintained an inventory of supplies needed for front of house operations.
- Reviewed sales reports to identify trends and implement strategies for increasing revenue.
- Trained new employees in restaurant policies and procedures.
- Performed daily opening and closing duties, such as setting up the dining area and cashing out registers.
- Resolved customer complaints in a professional manner.
- Interviewed, hired and trained new employees.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Maintained cleanliness and organization in all front of house areas to uphold brand standards.
Shift Leader
Red Robin
Glen Allen, VA
12.2019 - 09.2021
- Resolved customer complaints promptly and professionally.
- Monitored inventory levels and ordered supplies as needed.
- Adhered to all health code regulations while preparing food items for customers.
- Monitored employee performance and provided feedback for improvement.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Coached team members to increase productivity and reduce workplace accidents.
- Assisted general manager with operations game plan and company initiatives implementation.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Utilized POS systems efficiently for order processing and inventory management.
Lead Bartender
TGI Fridays
Mechanicsville, VA
07.2015 - 09.2019
- Maintained bar inventory, ordered supplies and restocked items as necessary.
- Verified the age of customers purchasing alcoholic beverages.
- Prepared mixed drinks according to standard recipes.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Monitored guest consumption of alcohol to ensure that no one became overly intoxicated.
- Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
Assistant Manager
Dickeys BBQ Pit
Glen Allen, VA
12.2014 - 04.2015
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Monitored employee attendance records, timekeeping, and payroll information.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager
The Halligan Bar & Grill - Short Pump
Glen Allen, VA
12.2013 - 09.2014
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Hopewell High School
Hopewell, VA06-2001
Skills
- Guest Engagement
- Safe Food Handling
- Order Management
- Table Setting
- Food Running
- Table Bussing
- Exceptional customer service
- Point of Sale (POS) system operations
Timeline
Server
First Watch
09.2023 - Current
Restaurant Front of House Manager
TGI Fridays
01.2023 - 09.2023
Shift Leader
Red Robin
12.2019 - 09.2021
Lead Bartender
TGI Fridays
07.2015 - 09.2019
Assistant Manager
Dickeys BBQ Pit
12.2014 - 04.2015
Assistant Manager
The Halligan Bar & Grill - Short Pump
12.2013 - 09.2014
High School Diploma -
Hopewell High School