Jamie Duncan
Copperas Cove,TX
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
13
13
years of professional experience
Work History
Transportation Aide
Copperas Cove Independent School District
Copperas Cove , TX
09.2020 - Current
- Built and maintained positive relationships with teachers, students and parents.
- Completed daily attendance logs for all routes.
- Helped anywhere from 14 to 28 students with physical and mental disabilities to board, disembark and ride bus per route.
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Kept student personal and medical information in strictest confidence.
- Helped load and unload disabled and non-ambulatory passengers.
- Completed thorough bus inspections before and after each trip.
- Accompanied driver throughout assigned routes on each school day.
General Manager
Goodwill Industries Of Central Texas
Marble Falls, TX
02.2017 - 01.2020
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Organized budgets on top of oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and effectively trained anywhere from 18-24 employees per shift to decrease process lags and boost productivity.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Developed new store location from ground up by hiring and training efficient team.
Assistant Store Manager
Goodwill Industries Of Central Texas
Cedar Park, TX
08.2013 - 01.2017
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff of 28, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Approved regular payroll submissions for employees.
- Walked through store areas every twice daily to identify and proactively resolve issues negatively impacting operations.
Retail Store Supervisor
Goodwill Industries Of Central Texas
Round Rock , TX
04.2009 - 07.2013
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Reviewed daily financial records and reports and identified deficiencies in need of attention.
- Answered product questions and assisted customers in selection and checkout.
- Determined layout of store merchandise for visual appeal to consumers.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Conducted inventory analysis to determine optimal stock levels.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Organized shift meetings to communicate and resolve issues for night operations.
- Oversaw employees and store functions on daily basis.
- Trained and oriented associates to maximize team performance.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Assisted in 8 store grand openings and 3 store remodels.
Education
Associate of Applied Science - Criminal Justice
Central Texas College
Killeen, TX05.2006
High School Diploma -
Copperas Cove High School
Copperas Cove, TX05.2003
Skills
- Child Supervision
- Passenger Safety
- Customer Service
- Issue and Conflict Resolution
- Payroll Management
- Corrective Actions
- Store Opening and Closing
- Hiring and Training
- Personnel Scheduling
- POS Terminal Operations
- Safety Awareness
- Profit and Loss Control
Timeline
Transportation Aide
Copperas Cove Independent School District
09.2020 - Current
General Manager
Goodwill Industries Of Central Texas
02.2017 - 01.2020
Assistant Store Manager
Goodwill Industries Of Central Texas
08.2013 - 01.2017
Retail Store Supervisor
Goodwill Industries Of Central Texas
04.2009 - 07.2013
Associate of Applied Science - Criminal Justice
Central Texas College
High School Diploma -
Copperas Cove High School
Similar Profiles
Leona FreemanLeona Freeman
In School Suspension Aide at Copperas Cove Independent School DistrictIn School Suspension Aide at Copperas Cove Independent School District
Key Lynn BoyceKey Lynn Boyce
Educator & Debate Director at Copperas Cove Independent School DistrictEducator & Debate Director at Copperas Cove Independent School District
Key Lynn BoyceKey Lynn Boyce
Educator & Debate Director at Copperas Cove Independent School DistrictEducator & Debate Director at Copperas Cove Independent School District
Filiga Tafaoa AlatinaFiliga Tafaoa Alatina
Substitute Teacher, K-12 at Copperas Cove Independent School DistrictSubstitute Teacher, K-12 at Copperas Cove Independent School District
Jaylen DoddJaylen Dodd
Cable Lineman Helper at Self Employed ServicesCable Lineman Helper at Self Employed Services