Jamie Dungen
Conway,SC
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Bojangles' Famous Chicken 'n Biscuits
02.2021 - Current
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained and mentored new team members on customer service excellence and operational procedures.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales trends to inform merchandising decisions and improve product placement.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty to brand values.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Holiday Helper
USPS
11.2020 - 01.2021
- Handled inventory management and restocking tasks to maintain optimal product availability.
- Collaborated with team members to efficiently organize merchandise displays during peak holiday seasons.
- Processed transactions accurately, ensuring a seamless checkout experience for customers.
- Delivered outstanding service to customers to help locate items and access backorder options for hot products.
- Wrapped, boxed and weighed bakery department products.
Assistant Manager
Westgate Resorts
10.2017 - 11.2020
- Coordinated daily operations to enhance team efficiency and service quality.
- Implemented process improvements that streamlined workflow and reduced turnaround times.
- Coordinated special events and promotions, increasing guest participation and enhancing overall experience.
- Managed reservations system, ensuring accurate bookings and seamless guest check-in process.
- Greeted guests upon arrival and offered assistance.
Retail Sales Associate
Windsor Fashions
03.2018 - 06.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assistant Retail Store Manager
Sparkles
06.2010 - 10.2017
- Host birthday parties
- Mermaid and princess Makeovers experiences.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Trained new associates on company policies, procedures, and customer service standards.
- Greeted customers and provided outstanding customer service.
Education
Carolina Forest High School
Myrtle Beach, SCSkills
- Responsible
- Good Communication Skills
- Time management
- 14 plus years in customer service
- Honest
- work well with others
- Leadership
- Strong Work Ethic
- Management Skills
- Reliable
Timeline
Assistant Store Manager
Bojangles' Famous Chicken 'n Biscuits
02.2021 - Current
Holiday Helper
USPS
11.2020 - 01.2021
Retail Sales Associate
Windsor Fashions
03.2018 - 06.2019
Assistant Manager
Westgate Resorts
10.2017 - 11.2020
Assistant Retail Store Manager
Sparkles
06.2010 - 10.2017
Carolina Forest High School
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