Jamie Dunton
Las Vegas,NV
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
26
26
years of professional experience
Work History
Assistant General Manager
California Pizza Kitchen
09.2014 - Current
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Motivated, trained, and disciplined employees to maximize performance.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored and motivated team members to achieve challenging business goals.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics
Server, Trainer, Supervisor
Sammys Woodfired Pizza
06.1998 - 08.2014
- Provided continuous evaluation and feedback to server employees.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Developed and implemented strategies to motivate and incentivize server performance and service delivery.
- Guest satisfaction
Education
Bachelor of Science - K-12 Physical Education Minor Adaptive Physical Ed
University Nevada Las Vegas
Nevada, United States05.2004
Skills
- Employee Scheduling
- Workflow Coordination
- Operations Management
- Business Operations Knowledge
- Employee Relations
- Food Safety and Sanitation
- Staff Development
- Customer Relationship Management (CRM)
- Inventory Control
- Budgeting Expertise
- Vendor Relationship Management
- Menu Development
Hospitality Lead
Organized and conducted bi-weekly regional conference calls.
Timeline
Assistant General Manager
California Pizza Kitchen
09.2014 - Current
Server, Trainer, Supervisor
Sammys Woodfired Pizza
06.1998 - 08.2014
Bachelor of Science - K-12 Physical Education Minor Adaptive Physical Ed
University Nevada Las Vegas
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