Jamie Edgil

This job is remote.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer questions about sizing, accessories, and merchandise care.
• Solved customer challenges by offering relevant products and services.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
• Boosted customer satisfaction by providing knowledgeable product information and addressing concerns promptly.
• Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
• Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
• Collaborated with cross-functional teams to address complex issues and provide comprehensive support for customers.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
• Explained treatment choices to patients and helped determine best options.
• Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
• Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
• Researched billing issues, scheduled appointments and verified insurance coverage.
• Laid out potential payment plans for patients.
• Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
• Educated patients on dental benefits and coordinated proper payment with insurance companies.
• Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.