Jamie Ehrenkaufer
Mims
Summary
Professional business leader with extensive experience in clinical informatics, EMR conversions, application optimization, analytics, and process improvement. Known for leading cross-functional teams, standardizing workflows, and delivering high-quality training programs that enable provider adoption and operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Clinical Informatics Analytics Senior Training Manager
AdventHealth Medical Group East FL
11.2020 - Current
- Lead, coach, and performance-manage 20+ training analysts and chart abstractors; set priorities and drive consistent delivery across the ambulatory training program.
- Own departmental budget and staffing plan; balance hiring, schedules, and workload to meet go-live and optimization timelines.
- Lead project management for EMR training, conversion, and optimization initiatives; define scope, milestones, risks, and stakeholder communication.
- Partner with clinic leadership and HR to support provider and staff recruiting for new and acquired practices (e.g., role profiling, onboarding readiness, training pathways).
- Supported integration of 25 primary care and specialty clinic acquisitions, aligning workflows and training to accelerate safe EMR adoption.
- Drive strategic planning and Epic implementation for ~500 providers across 120 clinics, including readiness, training deployment, and go-live support.
- Collaborate with clinical and IT stakeholders to design and standardize best-practice Epic workflows; translate requirements into build/upgrade decisions.
- Deliver Epic and integrated-application training for providers and clinical staff; created role-based curricula and reinforced adoption through at-the-elbow support.
- Apply Lean and EMR analytics to streamline ambulatory workflows, reducing cycle time and rework while improving provider experience (cut documentation time by 27%, improved throughput by 12%).
- Serve as key liaison for providers, office staff, and leadership; triage and resolve EMR issues through root-cause analysis.
- Created and implemented the AHMG Medical Assistant Training Program, achieving a 100% pass rate.
- Front Desk preceptor program
Clinical Informatics Training Supervisor
AdventHealth Medical Group East FL
04.2017 - 11.2020
- Supervised a team of 4 training analysts; managed payroll, schedules, and performance reviews to maintain coverage across multiple clinics.
- Coordinated training plans and schedules across multiple teams and clinical sites, ensuring completion ahead of go-live and upgrade deadlines.
- Acted as liaison between providers, clinic staff, and support teams; escalated risks and delivered status updates that kept leaders aligned and decisions timely.
- Led process-improvement and clinic optimization efforts to close workflow gaps and reduce user pain points (decreased rework by 10%).
- Supported EMR build and implementation activities; provided go-live and post-go-live support to stabilize operations and drive adoption.
- Delivered Athena training and ongoing support; analyzed issues and implemented.
Clinical Informatics Specialist
Florida Hospital HealthCare Partners
04.2014 - 04.2017
- Provided day-to-day provider and staff support, including issue triage and workflow guidance to improve efficiency and user satisfaction.
- Produced operational and clinical reports and ad hoc analyses to support decision-making.
- Diagnosed and resolved integration and workflow issues across Athena, Cerner, and NextGen to improve data quality and reduce downtime.
- Served as project lead for practice implementations, coordinating stakeholders through readiness, go-live, and stabilization.
- Acted as the Athena liaison, partnering with practices to optimize templates and workflows and improve system performance.
- Trained new and existing providers and staff; developed job aids and refresher sessions to improve proficiency.
Medical Assistant
Florida Hospital HealthCare Partners
12.1998 - 04.2014
- Performed triage and patient-care support, capturing accurate vitals and documentation to support efficient provider decision-making.
- Assisted providers with exams and diagnostics (e.g., eye exams, pulmonary function testing, hearing tests), ensuring accurate prep and timely follow-through.
- Collected and processed lab specimens and supported CLIA moderate-complexity testing, maintaining accurate labeling, handling, and documentation.
- Managed inventory and supplies and supported front-office coverage as needed to keep clinic operations running smoothly.
- Maintained compliance with HIPAA, Joint Commission standards, and clinic policies; safeguarded PHI and supported audit readiness.
- Served as preceptor for new medical assistants; certified Breath Alcohol trainer and DOT drug screen collector, supporting compliant onboarding and testing.
Education
Certified Nursing Assistant -
Daytona Beach Community College
Medical Assistant -
Daytona State College
Continued studies -
Rasmussen University
Skills
- Clinical informatics
- Workflow design
- EMR implementations
- EMR conversions
- Epic
- Athena
- Cerner
- NextGen
- Training strategy
- Curriculum development
- Go-live support
- Team leadership
- Coaching
- Performance management
- Budgeting
- Process improvement
- Lean
- Change management
- Analytics
- Reporting
- Operational optimization
Certification
- Certified Medical Assistant
- Epic Provider Credentialed
- Epic AMB Clinical Credentialed
- Athena EMR
- NextGen EPM and EMR
- Cerner EMR
- Microsoft Office Specialist: Excel; Word; PowerPoint
Timeline
Clinical Informatics Analytics Senior Training Manager
AdventHealth Medical Group East FL
11.2020 - Current
Clinical Informatics Training Supervisor
AdventHealth Medical Group East FL
04.2017 - 11.2020
Clinical Informatics Specialist
Florida Hospital HealthCare Partners
04.2014 - 04.2017
Medical Assistant
Florida Hospital HealthCare Partners
12.1998 - 04.2014
Certified Nursing Assistant -
Daytona Beach Community College
Medical Assistant -
Daytona State College
Continued studies -
Rasmussen University