Jamie Ellington

• Assisted in developing partnership strategies to enhance collaboration and growth opportunities.
• Conducted market research to identify potential partners and assess alignment with organizational goals.
• Supported team in preparing presentations for stakeholder meetings, ensuring clarity and engagement.
• Collaborated with cross-functional teams to streamline communication and improve project outcomes.

Educate employees on benefit programs through orientations, presentations, and written communications.

Serve as primary contact for employee inquiries through internal ticketing systems.


Support new hires with Workday benefit enrollment, I-9 completion, and general benefit navigation.


Provide back-up support for global payroll and benefits processing.


Analyze employee benefit data and trends to support HR reporting and decision-making.


Plan and execute global wellness and wellbeing initiatives.


Ensure compliance with HIPAA, ADA, Section 125, FMLA, and international benefits/leave regulations.


Act as the first point of contact for LOA requests; advise employees, managers, and HRBPs on LOA policies, timelines, and return-to-work status.


Participate in employment verification and I-9 processes.


Developed and documented standard operating procedures within 90 days and maintain ongoing updates

• Assisted in processing employee benefits enrollment and changes efficiently.
• Provided support in answering employee inquiries regarding benefits and policies.
• Maintained accurate records within HRIS for benefits administration.
• Collaborated with team to ensure compliance with federal regulations affecting benefits.
• Acted as liaison with vendors and provided back-up coverage for the LOA Analyst.
  
  
  Provided high-level employee support, resolving complex benefits questions with accuracy and empathy.
  
  
  Approved qualifying life events (QLEs), assisted with EOI, and supported 401(k) administration and U.S. Open Enrollment.
  
  
  Maintained and updated benefits content on internal HR intranet.
  
  
  Facilitated New Hire Benefits Orientation sessions.
  
  
  Resolved escalated issues through collaboration with payroll, HRIS, vendors, and

• Administered employee benefits programs, ensuring compliance with company policies and regulations.
• Processed benefit enrollments, changes, and terminations accurately and efficiently.
• Assisted in the development of communication materials regarding benefits offerings for employees.
• Collaborated with vendors to resolve benefit-related inquiries and discrepancies promptly.
• Administered daily operations of all company benefit plans for a large, distributed workforce.
  
  
  Reviewed, authorized, and processed Short-Term Disability claims.
  
  
  Managed all Leave of Absence (LOA) processes for a 13-state East Coast market.
  
  
  Ensured compliance with FMLA, ADA, PFL, STD/LTD, and applicable state-specific regulations.
  
  
  Researched and resolved benefit-related inquiries from employees and external partners.
  
  
  Processed vendor invoices and maintained accurate documentation.

• Facilitated effective communication between clients and internal teams to resolve inquiries promptly.
• Managed client accounts, ensuring accurate information and timely updates were maintained.
• Developed training materials to enhance staff knowledge on customer service protocols.
• Analyzed client feedback to identify areas for service improvement and implemented solutions.
• Processed member insurance enrollments and terminations with high accuracy.
  
  
  Handled inquiries regarding pension deductions, coverage, and eligibility.
  
  
  Produced monthly termination reports for subsidiaries.
  
  
  Trained associates on fraud, waste & abuse, privacy/security, and HIPAA compliance.
  
  
  Diffused escalated customer situations with professionalism and empathy.
  
  
  Documented and resolved customer service issues; escalated unresolved matters appropriately.
  
  
  Prepared reports and communications for senior management and clients.