Jamie Emswiler
Veneta,OR
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Royal Caribbean International
10.2013 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Server
Dennys Restaurant
01.2010 - 10.2013
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Associate of Arts - Psychology
Lane Community College
Eugene, OR06.1998
Skills
- Calm Under Pressure
- Work Prioritization
- Call Metrics
- Microsoft Office Suite
- Data Entry
- Travel Planning
- Customer Data Confidentiality
- Customer Relationship Management (CRM)
Timeline
Customer Service Representative
Royal Caribbean International
10.2013 - Current
Server
Dennys Restaurant
01.2010 - 10.2013
Associate of Arts - Psychology
Lane Community College