Jamie England
Independence,MO
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Hospice Office Manager
Promedica/Heartland Hospice
06.2019 - 05.2024
- Managed office space, equipment and computer technology
- Trained new employees in office policies, procedures, payroll process and billing process.
- Responsible for maintaining clean, well-organized workspace and atmosphere where employees feel comfortable and motivated.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Hospice Team Coordinator
Heartland Hospice
05.2007 - 06.2019
- Ensured all workflow processes were efficient and managed payroll, billing and filing process
- Managed office space, equipment, meeting space, central filing, and equipment and computer technology
- Responsible for maintaining clean, well-organized workspace and atmosphere where employees feel comfortable and motivated.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Served as liaison between management and team members to address concerns and facilitate problem-solving initiatives.
- Trained, motivated and guided on-boarding members.
Education
Associate Degree - Occupational Billing & Coding Specialist
Pinnacle Career Institute
Kansas City, Missouri05.2007
Skills
- Attention to Detail
- Microsoft Office
- Billing
- Payroll Processing
- Employee Training
- Training New Hires
- Onboarding and Orientation
- Human Resources Management
- Office Management
- Organizational Skills
- Customer Service
- Insurance Verification
- Insurance Authorizations
Timeline
Hospice Office Manager
Promedica/Heartland Hospice
06.2019 - 05.2024
Hospice Team Coordinator
Heartland Hospice
05.2007 - 06.2019
Associate Degree - Occupational Billing & Coding Specialist
Pinnacle Career Institute
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