Jamie Ezell
Alvarado,TX
Summary
Motivated new graduate eager to launch a career in medical billing and coding, offering a unique blend of healthcare training and retail experience that emphasizes organization, communication, and accuracy. After a career break for medical recovery, a strong commitment to excellence and attention to detail has been developed, ensuring high-quality work in fast-paced environments. Proficiencies include MS Excel, MS Word, and MS PowerPoint, along with effective written and verbal communication skills, problem-solving abilities, and a collaborative spirit. A typing speed of 28 WPM enhances efficiency in managing administrative tasks.
Overview
12
12
years of professional experience
Work History
Manager
Dollar General
04.2020 - 09.2023
- Supervised and trained staff to ensure excellent customer service and consistent sales performance.
- Managed daily store operations, including inventory control, merchandising, and cash handling.
- Analyzed sales data to set goals, monitor performance, and implement strategies to increase revenue.
- Resolved customer concerns and created a positive shopping experience to build loyalty and repeat business.
- Coordinated schedules, delegated tasks, and motivated team members to meet productivity and sales targets.
Stay-At-Home Parent
Family Manager/ Stay-at-Home Parent
03.2016 - 04.2020
- Managed household budget, scheduling, and daily operations.
- Coordinated activities, appointments, and logistics for family members.
- Developed strong organizational, multitasking, and problem-solving skills.
- Balanced multiple responsibilities while maintaining a structured and efficient environment.
Customer Service Representative
TeleTech (TurboTax)
01.2016 - 03.2016
- Assisted customers with troubleshooting technical issues related to TurboTax software via phone, chat, and remote support.
- Guided users through installation, updates, and navigation of software features.
- Resolved account access issues, password resets, and error messages to ensure smooth product use.
- Provided clear, step-by-step instructions while maintaining patience and professionalism.
- Documented support interactions and escalated complex cases to higher-level technical teams when necessary.
- Educated customers on product features and resources to enhance self-service and improve user experience.
Crew Member
Sonic
05.2011 - 12.2015
- Took customer orders in person and via drive-thru, ensuring accuracy and friendly service.
- Prepared food and beverages following company standards and safety guidelines.
- Handled cash, credit, and mobile transactions quickly and accurately.
- Maintained cleanliness and organization of workstations, dining areas, and kitchen.
- Worked as part of a fast-paced team to meet customer needs during peak hours.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
11-2025
High School Diploma -
Alvarado High School
05-2008
Skills
- Medical Billing and Medical Coding (ICD-10-CM HCPCS CPT
- Accounts Receivable
- Collections and Deductibles
- Co-Pay and Co-Insurance
- Government (Medicare & Medicaid) and Third Party Payers
- Electronic Health Records (EHR), Electronic Medical Records (EMR)
- Managed Care (HMO PPO POS)
- Workers Compensation
- Insurance Verification and Claim Processing
- CMS 1500, CMS 1450 (UB-04)
- Medical Office Procedures and Scheduling
- Medical Terminology and Anatomy & Physiology
- HIPAA Compliance
Timeline
Manager
Dollar General
04.2020 - 09.2023
Stay-At-Home Parent
Family Manager/ Stay-at-Home Parent
03.2016 - 04.2020
Customer Service Representative
TeleTech (TurboTax)
01.2016 - 03.2016
Crew Member
Sonic
05.2011 - 12.2015
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
High School Diploma -
Alvarado High School
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