Jamie Fay
New York,NY
Summary
Highly organized office, operations, and administrative professional with more than 30 years of experience supporting executives, attorneys, managers, clients, and retail chains in fast-paced, deadline-driven environments. Proven success leading office operations, managing complex workflows, supervising staff, coordinating projects, and delivering exceptional client service. Combines legal, operational, and leadership experience with a reputation for professionalism, sound judgment, adaptability, and the ability to keep teams organized and projects moving forward.
Overview
22
22
years of professional experience
Work History
Paralegal
Garcia Law LLC
Hasbrouck Heights, NJ
01.2025 - 01.2026
- Coordinate attorney calendars, court deadlines, meetings, and daily workflow in a fast-paced legal environment.
- Prepare correspondence, reports, legal documentation, and financial records while maintaining exceptional accuracy.
- Serve as the primary point of contact for clients, courts, financial institutions, and outside professionals.
- Manage confidential client records and sensitive legal information with discretion and professionalism.
- Coordinate billing support, scheduling, document management, and administrative operations.
- Organize large volumes of documentation while ensuring deadlines are consistently met.
- Maintain communication among attorneys, clients, and outside parties to keep matters progressing efficiently.
- Support attorneys through organization, prioritization, and workflow management across multiple active matters.
Paralegal/Senior Paralegal
Bozanian McGregor LLC
Paramus, NJ
01.2022 - 01.2025
- Coordinate attorney calendars, court deadlines, meetings, and daily workflow in a fast-paced legal environment.
- Prepare correspondence, reports, legal documentation, and financial records while maintaining exceptional accuracy.
- Serve as the primary point of contact for clients, courts, financial institutions, and outside professionals.
- Manage confidential client records and sensitive legal information with discretion and professionalism.
- Coordinate billing support, scheduling, document management, and administrative operations.
- Organize large volumes of documentation while ensuring deadlines are consistently met.
- Maintain communication among attorneys, clients, and outside parties to keep matters progressing efficiently.
- Support attorneys through organization, prioritization, and workflow management across multiple active matters.
Publishing Distribution Center Manager
The New York Times Company
New York, NY
01.2017 - 01.2022
- Managed staffing, scheduling, and daily operations for a department supporting 24-hour newspaper production.
- Supervised, coached, and developed employees while fostering a collaborative and accountable work environment.
- Coordinated workflow between newsroom, production, and distribution teams to ensure critical publication deadlines were consistently achieved.
- Served as the primary operational liaison between executive leadership and domestic and international production facilities.
- Directed onboarding, staff training, professional development, and departmental communication.
- Led workflow planning, operational problem solving, and process improvements in a high-pressure production environment.
- Maintained uninterrupted operations while resolving time-sensitive production issues.
- Production of pre-press pages, along with future sections.
- Implementing training for Sexual Harassment and Diversity & Inclusion in the department.
Steering Committee Member
TimesOUT Steering Committee
New York, NY
01.2011 - 01.2022
- Curated & planned panel discussions & events for the NYT LGBTQ & Allies Affinity Network.
- Pitched new concepts for approach, approved to integrate a panel into New York Comic Con.
- Utilized multiple event spaces, including the NYT building and the Jacob K. Javits Center.
- Participated in all committee meetings and was nominated for co-chair position.
- Planned and executed all talent, catering and entertainment for major events.
Publishing Distribution Center Representative
The New York Times Company
New York, NY
01.2008 - 01.2017
- Supported newsroom, advertising, marketing, and production operations in a fast-paced publishing environment.
- Trained new employees in departmental systems and workflows.
- Training new hires in their roles, intersection with other departments and organizational culture.
- Fulfilling, distributing & trafficking all filler ad campaigns, along with leading their expansion.
- Managed advertising fulfillment and production support projects while meeting strict deadlines.
- Correcting digital photography for the NYT Advertorial special sections.
- Acting as Shift Manager in absence of regular Manager.
Store Manager
GameStop
New York, NY
01.2004 - 01.2008
- Directed daily retail operations, including staffing, scheduling, hiring, inventory management, and customer service.
- Supervised and developed a team of up to 17 employees.
- Maintained operational standards while consistently delivering high-quality customer experience.
- Managed all store business, from inventory, shipping & receiving, administrative and hiring.
- Followed company culture regarding upselling, attire, environment and knowledge.
- Communicated regularly with local management, support teams and associates.
- Oversaw scheduling for all staff, including close adherence to company policies.
Education
Associates Degree - Graphic Design
The Art Institute of Pittsburgh
Pittsburgh, PASkills
- Operations Management
- Office Administration
- Executive and Legal Support
- Team Leadership and Staff Development
- Calendar and Project Management
- Client and Vendor Relations
- Process Improvement
- Workflow Coordination
- Training and Onboarding
- Records, Confidential Information And Document Management
- Event Planning
Timeline
Paralegal
Garcia Law LLC
01.2025 - 01.2026
Paralegal/Senior Paralegal
Bozanian McGregor LLC
01.2022 - 01.2025
Publishing Distribution Center Manager
The New York Times Company
01.2017 - 01.2022
Steering Committee Member
TimesOUT Steering Committee
01.2011 - 01.2022
Publishing Distribution Center Representative
The New York Times Company
01.2008 - 01.2017
Store Manager
GameStop
01.2004 - 01.2008
Associates Degree - Graphic Design
The Art Institute of Pittsburgh