JAMIE FEAUTO
Saint Croix Falls,WI
Summary
Dedicated and personable professional with a strong track record in customer service, record keeping, and data entry. Highly organized and enthusiastic, with a knack for building and nurturing client relationships in healthcare insurance and financial business settings. Seeking an exciting opportunity to utilize my skills and experience to make a meaningful impact. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Office Administrator
Edward Jones
06.2023 - 08.2023
- Delivered exceptional personalized service to ensure clients feel understood and informed
- Took active role in planning and executing marketing activities and events.
Benefits Account Representative
Noah Insurance Group
03.2022 - 06.2023
- Extended intermediary services between insurance companies and clients
- Provided excellent customer service in person or over the phone
- Maintained files, updated enrollments and terminations online or by email correspondence.
- Assisted customers with questions, complaints, requests, tracking and tracing.
Licensed Financial Services Representative
Primerica
12.2020 - 07.2022
- Provided intermediary services between insurance companies and clients
- Interviewed clients to gather data about them
- Expanded customer base.
- Streamlined service processes for quicker response times, leading to improved customer experiences.
- Maintained up-to-date knowledge of industry trends, ensuring the ability to provide relevant advice to customers as needed.
Licensed Health and Life Insurance Agent
Aflac Independent Regional Office
10.2021 - 06.2022
- Provided advice to clients and recommended insurance products
- Built and maintained strong customer relationships.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
Residential House Cleaner
Self Employed Contractor
10.2018 - 07.2021
- Administered and operated cleaning services for residents' homes and establishments
- Managed customer contacts, housekeeping schedules
- Ensured safety operation and completion of service.
Customer Service Representative
Farner Bocken Company
02.2014 - 02.2018
- Organized and maintained database records including confidential information for safety keeping, accessibility and retrieval, when needed
- Managed volume customer calls, inquiries, complaints, and orders
- Kept records of customer interactions and transactions and entered information in computer files.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Education
HIGH SCHOOL DIPLOMA -
Denison High School
Denison, IA01.1995
Skills
- Financial Services
- Administrative Experience
- Customer service
- Communication skills
- Client Relationship Building
Certification
- Driver's License
- Insurance Producer License
Assessments
- Customer service, 03/01/21, Proficient, Identifying and resolving common customer issues
- Sales skills, 01/01/22, Proficient, Influencing and negotiating with customers
- Recruiting, 06/01/22, Proficient, Managing the candidate sourcing and selection process
- Supervisory skills: Motivating & assessing employees, 06/01/21, Proficient, Motivating others to achieve objectives and identifying improvements or corrective actions
- Real estate, 01/01/23, Proficient, Matching listings with specifications
- Cleaner fit, 08/01/23, Proficient, Measures the traits that are important for successful cleaners
- Work style: Reliability, 08/01/23, Proficient, Tendency to be reliable, dependable, and act with integrity at work
- Administrative assistant/receptionist, 01/01/23, Proficient, Using basic scheduling and organizational skills in an office setting
- Customer focus & orientation, 06/01/21, Proficient, Responding to customer situations with sensitivity
Timeline
Branch Office Administrator
Edward Jones
06.2023 - 08.2023
Benefits Account Representative
Noah Insurance Group
03.2022 - 06.2023
Licensed Health and Life Insurance Agent
Aflac Independent Regional Office
10.2021 - 06.2022
Licensed Financial Services Representative
Primerica
12.2020 - 07.2022
Residential House Cleaner
Self Employed Contractor
10.2018 - 07.2021
Customer Service Representative
Farner Bocken Company
02.2014 - 02.2018
HIGH SCHOOL DIPLOMA -
Denison High School