Jamie Finch
Summary
Highly skilled and enthusiastic Clinic Manager and Nurse with over 22 years of experience managing daily operations in patient-centric medical offices. Successfully oversee budgeting, medical personal and patient services. Develop and lead productive and efficient office staff. Strong organizational skills, superb understanding of performance metrics. Emphasizes building relationships and strong recruitment methods.
Overview
15
15
years of professional experience
Work History
Clinic Manager
The Vancouver Clinic
06.2014 - Current
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Controlled costs to keep business operating within budget and increase profits
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Attended regular meetings with clinic administrators, physicians and leadership to discuss clinic operations and policies.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Clinical Nurse Manager
Fresenius Medical Care Dialysis
05.2011 - 04.2016
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
- Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care.
- Oversaw training, staffing, hiring and education of all nurses and staff.
- Responded to behavioral and medical crises codes.
- Educated patients and families on treatment, expected outcomes and discharge instructions, serving as advisory resource to patients and families to facilitate recovery.
- Oversaw financial performances, targets and goals for the clinic.
Clinical Manager
Tri-State Memorial Hospital
07.2008 - 05.2011
- Managed 12 chair Dialysis Unit with 7 staff, physicians and 96 pts.
- Daily operations duties- timecards, monitoring financial performance, staff and patient satisfaction, ordering of supplies, care plans for patients, meetings, staff education and physician collaboration.
Education
Associate Degree Nursing - Medical
Walla Walla Community College
Clarkston, WA06.2008
Skills
- Clinical Operations Management
- Motivational Team Leadership
- Training and Development
- Process Improvement & Lean System
- Hiring and Recruitment Knowledge
Timeline
Clinic Manager
The Vancouver Clinic
06.2014 - Current
Clinical Nurse Manager
Fresenius Medical Care Dialysis
05.2011 - 04.2016
Clinical Manager
Tri-State Memorial Hospital
07.2008 - 05.2011
Associate Degree Nursing - Medical
Walla Walla Community College
Similar Profiles
Alyssa PincockAlyssa Pincock
Patient Service Representative at The Vancouver ClinicPatient Service Representative at The Vancouver Clinic
Riley CatalanoRiley Catalano
Virtual Medical Scribe at The Vancouver ClinicVirtual Medical Scribe at The Vancouver Clinic
AMANDA RUTANAMANDA RUTAN
Customer Service Representative at The Vancouver ClinicCustomer Service Representative at The Vancouver Clinic
Kimberly ClarkKimberly Clark
Certified Medical Assistant at The Vancouver ClinicCertified Medical Assistant at The Vancouver Clinic
ASHLEY E. DILLARDASHLEY E. DILLARD
Clinic Manager at Anchorage Neighborhood Health CenterClinic Manager at Anchorage Neighborhood Health Center