Jamie Fischer
Lexington,SC
Summary
Hospitality professional with deep understanding of training methodologies and team development. Proven ability to elevate service standards and enhance customer satisfaction through effective training programs. Known for fostering collaboration and consistently achieving results, adaptable to evolving needs, and skilled in communication and leadership.
Overview
12
12
years of professional experience
Work History
Server Trainer
O'Hara's Bakery
09.2023 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Server Trainer
Cracker Barrell Old Country Store
12.2015 - 06.2023
- Evaluated server performance regularly, identifying strengths and areas of improvement through constructive analysis of their work habits.
- Increased sales revenue by teaching effective upselling techniques to the server team.
- Collaborated with management to develop targeted training initiatives addressing specific areas of improvement in service quality.
- Optimized overall dining experience for guests through diligent oversight of server adherence to proper etiquette guidelines.
- Reduced employee turnover rates with thorough onboarding programs for new servers, emphasizing company culture and expectations.
Substitute Teacher, K-12
Dorchester District 2
08.2013 - 12.2015
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Education
Associate of Science - Human Resources Training
Jefferson Community College
Watertown, NY05-2003
Skills
- Proficient time management
- Food safety practices
- Menu recall proficiency
- Precision in order fulfillment
- Collaborative training support
- Professional server etiquette
- Understanding company policies
- Food running skills
- Exceptional communication
Timeline
Server Trainer
O'Hara's Bakery
09.2023 - Current
Server Trainer
Cracker Barrell Old Country Store
12.2015 - 06.2023
Substitute Teacher, K-12
Dorchester District 2
08.2013 - 12.2015
Associate of Science - Human Resources Training
Jefferson Community College
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