Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jamie Flanagan

Sparks,NV

Summary

Talented Branch Manager, V.P. with excellent employee development, customer service and analytics skills coupled with more than 20 years of experience. Comfortable giving engaging presentations to clients and prospects to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Vice President, Branch Manager IV

Nevada State Bank
06.2010 - Current
  • Demonstrate proficient leadership skills to motivate employees and build competent teams.
  • Hire and manage employees to maximize productivity while training staff on best practices and protocols.
  • Lead and motivate employees to be productive and engaged in work.
  • Cross-train existing employees to maximize team agility and performance.
  • Assess employee performance and developed improvement plans.
  • Maximize performance by monitoring daily activities and mentoring team members.
  • Identify opportunities to improve business process flows and productivity.
  • Use market insights to capitalize on key business opportunities for new advantageous partnerships.
  • Increased company growth through collaboration with partners and supporting departments.
  • Maintain friendly and professional customer interactions.
  • Create strategies to develop and expand existing production, resulting in increased deposit and lending portfolio.
  • Monitor and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Consistent business development and prospecting activities.
  • Control costs to keep business operating within budget and increase profits.
  • Community involvement, volunteering and service on non-profit boards and committees.

Service Manager II

Wells Fargo Bank
02.2003 - 06.2010
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Daily performance, regulatory, operations and control report analysis.
  • Large currency handling and forecasting.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.

Education

Nursing

Golden West College
Huntington Beach, CA

Skills

  • MS Office
  • Excellent Communication
  • Active Listening
  • Self-Motivated
  • Leadership
  • Attention to Detail
  • Written Communication
  • Team building
  • Problem-Solving
  • Organization and Time Management
  • Dependable and Responsible

Certification


  • My Customer certification
  • Strength Finder training
  • Getting Things Done training
  • Daring Leadership training
  • Daring Greatly certification
  • Rising Strong certification
  • Ambassador Concierge certification
  • ABA Business of Banking Certification

Timeline

Vice President, Branch Manager IV

Nevada State Bank
06.2010 - Current

Service Manager II

Wells Fargo Bank
02.2003 - 06.2010

Nursing

Golden West College

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Jamie Flanagan