Summary
Overview
Work History
Skills
Timeline
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Jamie Flowers

Climax,NC

Summary

Results oriented Service Advisor with a strong work ethic and excellent communication skills. Demonstrates expertise in providing exceptional customer service, advising on automotive maintenance and repair services, and accurately estimating costs. Proficient in multitasking, organization, and computer skills. Committed to ensuring customer satisfaction and maintaining high quality service standards.

Overview

9
9
years of professional experience

Work History

Service Advisor

Modern Collision
02.2023 - Current
  • Call and schedule new opportunities
  • Write estimates and schedule repairs
  • Coordinated procurement of necessary parts.
  • Write supplements
  • Communicate with customers, insurance companies, technicians, and parts vendors
  • Generated closing bill and obtained payment.

Service Advisor

Caliber Collision
11.2021 - 02.2023
  • Provided excellent customer service to all guests, demonstrating strong communication and problem solving skills
  • Advised customers on automotive maintenance and repair services
  • Provided customers correct estimates of maintenance and repair costs

Service Advisor

Volvo Cars
12.2018 - 11.2021
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.

Customer Service Representative

Gerber Collision
07.2015 - 12.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Responded to customer requests for products, services, and company information
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs
  • Developed rapport with customers through active listening, verbal, and written communication skills, leading to higher retention rates and positive feedback from clients
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team
  • Trained new Customer Service Representatives on company policies, procedures, and best practices
  • Encouraged the use of the feedback system for customers to share their service experience

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Excellent communication
  • Service estimates
  • Service recommendations
  • Team player mentality
  • Complaint resolution
  • Goal-oriented mindset
  • Repairs scheduling
  • Customer relationship management
  • Documentation and reporting
  • Warranty claims process management
  • Account management
  • Progress reporting
  • Order fulfillment
  • Work order interpretation
  • Customer consulting
  • Bill preparation
  • Understanding customer needs
  • Calm and professional under pressure
  • Professional telephone demeanor
  • Office equipment proficiency
  • Product knowledge
  • Sales quota achievement
  • Policies and procedures adherence

Timeline

Service Advisor

Modern Collision
02.2023 - Current

Service Advisor

Caliber Collision
11.2021 - 02.2023

Service Advisor

Volvo Cars
12.2018 - 11.2021

Customer Service Representative

Gerber Collision
07.2015 - 12.2018

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Jamie Flowers