JAMIE FLOYD
Clearfield,UT
Summary
Dynamic hospitality professional with a proven track record at Marriott, specializing in guest relations and effective problem-solving. Demonstrated expertise in staff training that significantly enhanced customer satisfaction and streamlined operations. Achievements include notable improvements in service standards and operational efficiency through exceptional coordination and customer service skills. Committed to further elevating guest experiences in future roles.
Overview
3
3
years of professional experience
Work History
Front Office MOD
Marriott (PEG Hospitality Group)
Ogden, UT
07.2024 - Current
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Trained new hires on procedures, policies, and customer service expectations
- Coached staff on strategies to enhance performance and improve customer relations
- Monitored front desk staff to ensure they maintained Marriott service standards
- Maintained accurate records of daily transactions.
- Responded to and resolved guest issues or complaints.
- Analyzed customer feedback to identify areas for improvement in services offered
- Developed and implemented strategies to improve customer satisfaction
- Adjusted guests reservations when oversold without "walking" guests
- Assisted sales department in setting up room charge routing
- Assisted sales department with coordinating rooms, group check ins, portage and events.
- Assisted housekeeping with inspections of guest rooms and public areas to ensure they met established cleanliness standards
- Assigned cleaning tasks to housekeepers based upon workload and priorities
Market Champion
Marriot
Ogden , UT
07.2024 - Current
- Trained new employees on inventory management practices and procedures
- Coordinated with vendors to ensure timely delivery of goods
- Performed scheduled inventory counts and supply audits
- Managed purchase orders with vendors to maintain optimal stock levels
- Inspected and recorded incoming and outgoing orders for count, damage and dates
- Assisted in budgeting and financial planning by providing accurate inventory data
- Identified opportunities for process improvement within the organization
- Developed and implemented effective inventory control systems
- Coordinated receipt of incoming materials and verified accuracy of items received
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly
Sales Representative
DaBella
Ogden, UT
02.2024 - 06.2025
- Developed customized sales techniques to successfully close new and existing clients
- Fostered relationships with clients to build trust and create opportunities for networking
- Met with clients in their home to conduct inspections, assessing their needs and wants
- Demonstrated how the product would meet their needs and wants
- Answered questions as to the product and services provided, ie, materials, manufacturing, install, and warranties
- Recommended changes in products and services based upon client feedback
- Negotiated pricing, contracts, and loan applications with clients to maximize their satisfaction and company profits
- Performed regular follow-ups with clients to ensure retention and expand prospects
- Collaborated with other departments such as marketing, canvas, finance, and logistics to effectively meet clients expectations and reduce 'turnaround' time
- Created reports on daily and weekly sales activity
- Maintained accurate documentation of all sales and prospective clients
- Attended industry events such as conferences and training seminars
- Researched competitors products, warranties, prices and sales strategies
Sales Assistant Manager
Mr Mac
Ogden
05.2022 - 05.2023
- Managed sales associates by providing clear communication, feedback, training, and support
- Taught new associates sales structures and performance improving techniques
- Helped sales associates finalize sales and addressed client concerns
- Resolved client concerns, complaints and questions in a timely manner to ensure retention and satisfaction
- Utilized company model and sales structure to engage and connect the clients to the brand
- Cultivated strong professional relationships with key clients to drive long-term business development
- Reviewed current procedures for efficiency improvements across all sales operations
- Analyzed client feedback to identify areas for improvement in customer service
- Designed displays to engage current clients and increase lead flow
- Opened and closed the store, set up registers and secured cash
Phlebotomist
McKay Dee Hospital
Ogden, UT
01.2022 - 05.2022
- Trained new phlebotomists in proper specimen collection and bedside manner
- Conducted venipunctures and placed IVs
- Recorded and accurately documented patient information
- Maintained an organized and sanitized work space
- Delivered quality patient care by completing accurate and timely specimen collection and transport of clinical specimens according to established procedures
- Worked closely with upper management to ensure quality control and new hire development
- Deescalated combative and fearful patients
- Managed daily patient flow, ensuring each phlebotomist had an equal load
- Performed approximately 55 draws per day
- Responded quickly and effectively to emergency situations
Education
Certified nursing assistant (CNA) -
Davis Technical College
Kaysville, UT05.2021
Phlebotomy Technician -
Davis Technical College
Kaysville, UT01.2021
Integritas Mock Trial
01.2021
Wasatch Independent Debate League
01.2021
Skills
- Staff training and development
- Guest relations expertise
- Reservations management
- Complaint resolution
- Problem solving
- Inventory oversight
- Operations oversight
- Coordination and logistics
- Computer reservations systems (FOSSE)
- Property management systems
- Customer service
Timeline
Front Office MOD
Marriott (PEG Hospitality Group)
07.2024 - Current
Market Champion
Marriot
07.2024 - Current
Sales Representative
DaBella
02.2024 - 06.2025
Sales Assistant Manager
Mr Mac
05.2022 - 05.2023
Phlebotomist
McKay Dee Hospital
01.2022 - 05.2022
Certified nursing assistant (CNA) -
Davis Technical College
Phlebotomy Technician -
Davis Technical College
Integritas Mock Trial
Wasatch Independent Debate League
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