Jamie Ford
Roberta,GA
Summary
Experienced administrative assistant with a strong commitment to delivering outstanding customer service in fast-paced settings. Exceptional organizational skills and ability to make sound decisions while juggling multiple tasks simultaneously. Demonstrates a self-motivated work ethic that drives performance whether working independently or as part of a team.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
PepsiCo Beverage Sales
09.2021 - Current
- Settlement Admin- Reconciled truck routes applying payments and communicating missing documents with delivery team for prompt collection
- Timely processing of Accounts Payables duties utilizing multiple systems including SAP
- Compiled and analyzed AR data weekly to identify risks
- Provide dedicated administrative support in a professional, confidential, and organized manner
- Weekly / Period reporting and analyzing trends
- Maintain high level of integrity and professionalism in handling confidential documentation
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitor email and phone calls; proactively respond to and/or coordinate issues
- Highly proficient in Microsoft Office (excel, word, power point, outlook)
- Support Management to provide them more time with front line, Support frontline employees as needed
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Assist with Location onboarding processes as needed.
- Maintained inventory of office supplies and placed orders.
OFFICE MANAGER
Super Lawn Truck Inc.
04.2014 - 09.2021
- Bookkeeping
- Accounts Receivable / Accounts Payable / Payroll including hourly and commissioned employees
- Report tax liabilities and make necessary payments in a timely manner.
- New and used vehicle finance document creation and title paperwork processing
- New Hire Onboaring
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
OFFICE MANAGER
Preferred Collision CARSTAR
01.2012 - 04.2014
- Payroll for hourly and commissioned employees on a percentage scale
- Compile financial reports pertaining to cash receipts, expenditures and profit and loss
- Perform general accounting functions, including recording journal entries
- Balance monthly general ledger accounts to accurately record cost and month end accruals
- Reconcile vendor statements and coordinate payments
- Organize all new hire paperwork
- Enter financial data into company database to be verified and reconciled
- Established a QuickBooks accounting system to reflect accurate chart of accounts and financial records
- Reconcile company bank, credit card and line of credit accounts
- Promptly respond to inquiries from prospective customers
- Customer service
- Schedule estimator appointments
- Post receipts to customer accounts and call for payment on past due accounts
- Coordinate training events.
OFFICE MANAGER
C & P Glass, LLC (formally Binswanger Glass)
07.2005 - 01.2012
- Performed accounts receivable duties including collection of past due accounts
- Assist branch manager with administrative duties including all new hire paperwork
- Payroll
- Inventory
- Filing and record retention
- Purchasing/ Receiving
- Customer service and sales
- Performed general accounting functions
- Analysis of monthly general ledger and profit and loss statement
- Data entry including posting payments to customer accounts
- Accounts Payable.
Education
AA in General Studies -
Columbia Southern University
12-2024
Certified Email Marketing Specialist -
Digital Marketer
06-2017
Skills
- QuickBooks
- SAP
- My Buy
- E-Verify
- Financial Reporting
- Payroll
- Inside Sales
- Bookkeeping
- Data Entry
- Invoice Processing
- Report Preparation and Analysis
- Administrative Support Specialist
- Workflow Optimization
- Database Management
- Documentation And Reporting
- Spreadsheet development
- Business Administration
- Internal Communications
- Accounting skills
Timeline
Administrative Assistant
PepsiCo Beverage Sales
09.2021 - Current
OFFICE MANAGER
Super Lawn Truck Inc.
04.2014 - 09.2021
OFFICE MANAGER
Preferred Collision CARSTAR
01.2012 - 04.2014
OFFICE MANAGER
C & P Glass, LLC (formally Binswanger Glass)
07.2005 - 01.2012
AA in General Studies -
Columbia Southern University
Certified Email Marketing Specialist -
Digital Marketer
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