Summary
Overview
Work History
Education
Skills
References
Timeline
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Jamie Ford

Henderson

Summary

Dynamic Transaction Coordinator at Truman Orthodontics with a proven track record in insurance billing and patient account management. Recognized for exceptional communication skills and detail-oriented approach, successfully resolving billing discrepancies and enhancing patient satisfaction. Proficient in Dolphin, consistently delivering results with high conversion rates, and client retention.

Overview

17
17
years of professional experience

Work History

Transaction Coordinator

Truman Orthodontics
Henderson
02.2023 - Current
  • Maintained patient records in compliance with HIPAA regulations.
  • Proficent in Dolphin
  • Microsoft Excel
  • Processed patient insurance claims accurately and efficiently.
  • Communicated with insurance companies to clarify payment issues.
  • Provided customer service support to assist patients with any inquiries related to their account balance or payment history.
  • Resolved billing discrepancies with insurance companies in a timely manner.
  • Answered customer inquiries regarding billings, payments, account status.
  • Processed payments from patients for services rendered.
  • Reviewed patient charts before each visit to ensure accuracy of documentation.
  • Prepared financial estimates for proposed treatments in consultation with dentists.
  • Assisted in the coordination of dental treatment plans for patients.
  • Coordinated billing activities with both patients and insurance providers.
  • Assisted in verifying insurance benefits for treatment procedures.
  • Managed patient scheduling, appointment reminders, and follow-up calls.
  • Coordinated payment with insurance companies and discussed dental benefits with patients.

Frontline Sales Representative

WorldMark By Wyndham
05.2020 - 12.2023
  • Increased sales revenue by building strong relationships with clients and consistently meeting or exceeding targets.
  • Delivered exceptional customer service by promptly addressing inquiries, handling complaints, and providing product information.
  • Improved client retention rates by maintaining regular communication and proactively identifying opportunities to upsell or cross-sell products.
  • Negotiated contracts with clients to secure favorable terms while maintaining company profitability standards.
  • Established rapport with prospective clients through active listening skills which enabled the identification of their unique pain points leading to effective problem-solving strategies during sales pitches.
  • Participated in regular sales meetings to discuss team goals, share best practices, and brainstorm innovative strategies for driving revenue growth.

Realtor

Realty One Group
01.2018 - 05.2020
  • Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Contributed to the success of the real estate agency by consistently meeting or exceeding sales targets.

Front Office Assistant/ Treatment Planning

Sunstone Dental
07.2013 - 01.2016


  • Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
  • Proficient with Dentrix/Microsoft Office
  • Increased revenue by tracking insurance claims, processing payments, and resolving billing issues.
  • Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
  • Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
  • Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual's needs.
  • Assisted with medical coding and billing tasks.

Lead Back Office Dental Assistant

Radiant Smiles
01.2009 - 01.2013
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Entered patient data into Dentrix system, adhering to strict privacy laws and maintaining high level of accuracy.

Education

NV Real Estate License - Realtor

Key Realty School
05.2018

Associate Of Applied Business - Business Communications

Community College of Southern Nevada
2801 W. Charelston
06.2013

Register Dental Assistant - Dental Assisting

Shoreline Dental School
Seattle, WA
07.2004

Skills

  • Upbeat team player
  • Detail Oriented
  • Excellent communication skills
  • Professional phone etiquette
  • Knowledge of dental procedures and terminology in orthodontics, and periodontics
  • Dentrix
  • Dolphin
  • Asana
  • Insurance Billing , Insurance claims, EOB
  • Excellent Multitasking Capability
  • Treatment Planning/Coordinating with a sense of Urgency
  • Collecting of Financials
  • Appointment setting/Client Retention
  • Sales negotiation

References

References available upon request.

Timeline

Transaction Coordinator

Truman Orthodontics
02.2023 - Current

Frontline Sales Representative

WorldMark By Wyndham
05.2020 - 12.2023

Realtor

Realty One Group
01.2018 - 05.2020

Front Office Assistant/ Treatment Planning

Sunstone Dental
07.2013 - 01.2016

Lead Back Office Dental Assistant

Radiant Smiles
01.2009 - 01.2013

NV Real Estate License - Realtor

Key Realty School

Associate Of Applied Business - Business Communications

Community College of Southern Nevada

Register Dental Assistant - Dental Assisting

Shoreline Dental School

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