Jamie Fowler

• Screen all passengers, crew members, and employees for weapons and/or explosives, and mitigate threats against civil aviation and other transportation modes.
• Work with fellow transportation security officers to provide world-class security, with excellent customer service, while denying entrance to secured areas to unauthorized persons.
• Operate detection devices to screen individuals, and prevent the passage of prohibited articles into restricted areas.
• Assist all leadership levels to optimize security provisions according to the Standard Operating Procedures.
• Mentor fellow officers upon arrival at their new positions.
• Provided excellent customer service in a fast-paced environment.
• Communicated and coordinated responses to suspicious activities.

Salary: $68,405.

Hours per week: 40.

Grade: F.

Supervisor: Erica Zsatman (

• Greeted incoming passengers, and helped them throughout the boarding process.
• Handling reservations, offering information, tagging luggage, and taking payments.
• Provide excellent customer service, communication, and interpersonal skills while being detail-oriented.
• Checked passengers' flight tickets, authorized passengers to board the aircraft, assisted children, elderly persons, and those with special needs; opened the gate for passengers, and helped passengers walk down the jetway and onto the aircraft.
• Developed employee schedules to fit with flight loads, inputted fuel records for flights in the AA system, and fuel carrier.
• Supervisor: Brian Conlin (570) 983-6319

• Entry-level logistics specialist, specializing in insurance verification and patient qualification.
• Submitted and processed patient information, script paperwork for testing completion, and shipping of test kits to laboratories.
• Accounts receivable, payment posting, and test completion reporting.
• Applied critical thinking skills to resolve concerns and drive continuous improvements to enhance operational efficiency.
• The company went out of business.

• Provided support to managers by accomplishing various duties, such as maintaining daily service reports, enforcing rules pertaining to service in the facility, and administering payroll.
• Handled all concerns of the customers in a courteous manner and ensured the drive aisle and write-up areas were organized, neat, and clean.
• Participated in training initiatives and performed all activities of the service manager during their absence.
• Ability to read, write, and transcribe data accurately; strong communication skills; ability to mentor; all with the competency to perform multiple tasks in a high-paced environment.
• Supervisor: Moses Brown (850) 558-2300

• Addressed customer service inquiries in a timely and accurate fashion.
• Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
• Directed inbound calls in phone queues to improve call flow.
• Developed effective relationships with all call center departments through clear communication.
• Demonstrated mastery of the customer service call script within the specified timeframe.
• Company acquired by Maximus.

• Provided service to clients' changing insurance needs by selling health insurance.
• Established productive relationships with clients, developed a base for long-term sources of clients, and compiled lists of prospects.
• Determined clients' needs and financial situations by scheduling fact-finding appointments and determining present coverage.
• Obtained underwriting approval by completing the application for coverage.
• Completed coverage by delivering policy, planning future follow-up visits, and evaluating needs.
• Supervisor: Dan Dacquisto (414) 243-4150.

• Provided support to managers by accomplishing various duties, such as maintaining daily service reports, enforcing rules pertaining to service in the facility, and administering payroll.
• Handled all concerns of the customers in a courteous manner and ensured the drive aisle and write-up areas were organized, neat, and clean.
• Participated in training initiatives and performed all activities of the service manager during their absence.
• Ability to read, write, and transcribe data accurately; strong communication skills; ability to mentor; all with the competency to perform multiple tasks in a high-paced environment.
• Supervisor: Missy Hall (703) 934-1600.

• Provided support to managers by accomplishing various duties, such as maintaining daily service reports, enforcing rules pertaining to service in the facility, and administering payroll.
• Handled all concerns of the customers in a courteous manner and ensured the drive aisle and write-up areas were organized, neat, and clean.
• Participated in training initiatives and performed all activities of the service manager during their absence.
• Ability to read, write, and transcribe data accurately; strong communication skills; ability to mentor; all with the competency to perform multiple tasks in a high-paced environment.
• Supervisor: Mike Helms (703) 508-6012.

• Provided support to managers by accomplishing various duties, such as maintaining daily service reports, enforcing rules pertaining to service in the facility, and administering payroll.
• Handled all concerns of the customers in a courteous manner and ensured the drive aisle and write-up areas were organized, neat, and clean.
• Participated in training initiatives and performed all activities of the service manager during their absence.
• Ability to read, write, and transcribe data accurately; strong communication skills; ability to mentor; all with the competency to perform multiple tasks in a high-paced environment.
• Supervisor: Robert Crook (703) 303-2909.

• Provided support to managers by accomplishing various duties, such as maintaining daily service reports, enforcing rules pertaining to service in the facility, and administering payroll.
• Handled all concerns of the customers in a courteous manner and ensured the drive aisle and write-up areas were organized, neat, and clean.
• Participated in training initiatives and performed all activities of the service manager during their absence.
• Ability to read, write, and transcribe data accurately; strong communication skills; ability to mentor; all with the competency to perform multiple tasks in a high-paced environment.
• Supervisor: Robert Crook (703) 303-2909.