Jamie Fox
Hamilton,VA
Summary
Detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments while effectively managing multiple tasks. Recognized for a proactive approach to identifying and resolving issues, with a strong focus on optimizing processes and supporting team objectives. Known for reliability and adaptability, demonstrating a swift capacity to learn and apply new skills. Committed to leveraging these strengths to drive team success and contribute to organizational growth, while maintaining an organized and positive attitude in managing priorities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Site Reliability Engineer
Microsoft Corporation
Reston, Virginia
05.2020 - Current
- Designed and implemented automated monitoring solutions to enhance system reliability.
- Optimized incident response processes, reducing downtime and improving service availability.
- Led cross-functional teams in root cause analysis to resolve critical production issues.
- Mentored junior engineers, fostering skills in troubleshooting and systems management.
- Developed infrastructure as code practices to streamline deployment processes across environments.
- Conducted performance tuning for cloud services, ensuring optimal resource utilization and cost efficiency.
- Collaborated with development teams to integrate reliability best practices into CI/CD pipelines.
- Improved incident management workflows by creating comprehensive documentation on troubleshooting procedures and common issues resolution steps.
- Developed custom scripts/tools as needed to automate routine tasks, increasing overall team productivity and efficiency.
- Conducted root-cause analyses after major incidents to identify areas for process improvement or technical enhancement opportunities.
- Evaluated new technologies and tools to enhance overall system performance, stability, and security.
- Collaborated with cross-functional teams to develop, test, and deploy scalable software solutions.
- Designed load testing scenarios to validate application scalability under various traffic patterns and conditions.
- Fostered collaboration between development and operations teams through effective communication strategies during project lifecycles.
- Fortified system security, conducting regular audits and implementing necessary updates.
- Reduced system downtime, troubleshooting critical issues and applying timely fixes.
- Improved deployment efficiency, automating processes using CI/CD pipelines.
- Increased system scalability with deployment of cloud-based infrastructures tailored to project needs.
- Conducted comprehensive risk assessments, implementing strategies to mitigate potential threats to system stability.
- Enhanced system monitoring capabilities, integrating advanced tools for real-time performance tracking and anomaly detection.
- Improved service reliability, meticulously documenting system architectures and maintenance procedures.
- Produced and maintained technical documentation for project reference.
- Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
- Established SLAs and SLOs, driving alignment between engineering and operational objectives.
Cloud Support Engineer II
Microsoft Corporation
Reston, VA
04.2018 - 05.2020
- Part of an engineering team that supports Azure T100 customers by provided excellent customer service.
- Take Azure cases to help customer troubleshoot and resolve Azure issues for all Azure services.
- Create PowerBI reports to show daily and monthly trends for customers using Azure Products
- Use Kusto, Orb, Jarvis, Azure Support Center to troubleshoot cases.
- Create 100 - 200 courses for Azure Products I am most familiar with.
- Provide Brown Bag sessions on Automation Tools such as Chef, Puppet, and Ansible or any other technology I work with.
- Support customers who use SAP on Azure and SAP HANA.
- Work on an Engineering Team to figure out what new tools or services can help reduce customer cases.
- Supported customers using Azure HDInsight clusters service to deploy, manage large data platforms.
- For supporting Citrix Solutions have worked with Terraform to deploy Infrastructure As A Code resources.
Consultant
Microsoft Corporation
Herndon, VA
12.2016 - 04.2018
- Part of the Secure Infrastructure Domain delivering solutions for Windows 10, System Center, Azure Cloud, Windows Server Products
- Work on trying to sale new products that can be useful to the customer
- Participate in recruiting events to help bring in new Microsoft personnel
- Work with other Microsoft Engineers to provide training on technology like Desired State Configuration, System Center, and Azure Cloud
- Develop documentation for System Integrators on how to stand up new services in Dev/Test environments
- Apart of Women in Microsoft community group to work with Women in Technology to join Microsoft
- Develop security documentation when making changes to a customer's environment in order to stand up new Microsoft Services
- Take self-paced training to learn about new Microsoft Services and keep up to date on changes to current products and services.
- Apart of Microsoft LEAP program to serve as a mentor to new employees
- Troubleshoot issues with Group Policy in my customer environment involving Windows 10/Server 2016 functionality
- Provide demonstrations to customers about Microsoft Licensing Solutions and Operations Management Suite
Linux Systems Administrator
NextPoint Group LLC
Chantilly, VA
09.2016 - 12.2016
- Build/configure/test new products that can be useful to support the customer
- Troubleshoot issues with Linux Servers
- Worked with configuring solutions for Splunk Services for the customer
- Managed all Windows Servers for customer and provided feedback on how to move forward implementing Windows Architecture for new customers.
Lead Systems Engineer
Sphinx
Reston, VA
03.2016 - 09.2016
- Develop Work as a Lead Systems Engineer in supporting multiple programs. My responsibilities are to administer a Windows network and to research and implement new technology that can help a customer deliver more services to groups using the environment. The mission I work for creates new unclass websites to track down different malware being used to hack the network. Responsible for providing patch management for the environment, provision new virtual servers, build secure baselines for developers to use for when building their websites. Also work writing security documentation for Accreditation.
- Gather requirements from customer and find a solution to satisfy the requirements. Work with other engineers to implement the solution as a proof of concept to test functionality. Provide drawings and documentation of findings and a plan to implement solution to a production environment.
- Build and configure Microsoft Certificate Authority Servers
- Build and configure GitHub Repository. Integrated GitHub with LDAP and Certificate Authority Servers for users to be able to connect to GitHub with having the correct PKI certificate and being in an Active Directory group.
- Created custom Splunk dashboards and applications to audit the system.
- Build/configure/test new products that can be useful to support the customer
- Optimized business processes, resulting in 50% annual reduction in labor costs.
Window Engineer/Infrastructure Team Lead
Trusted Concepts
01.2015 - 04.2016
- Lead a team of 5 system administrators to integrate a complete Citrix VDI infrastructure using Citrix XenDesktop, Machine Creation Services, Citrix Netscaler appliance, and Web Interface components. Since then been asked to work as part of a team to implement Citrix VDI with multiple environments. Building images determined by customers. Creating Access Gateway URLs for each group to access their VDI images.
- Created a solution to ensure backup integrity of user profiles and applications using Microsoft Distributed Filesystem Replication.
- Created solutions that allow Redhat Patch Management (Spacewalk) to push non-redhat patches such as HP Firmware.
- Successfully configured Microsoft Hyper-V 2012 R2 servers and migrated all VMWare Virtual Machines to be hosted on Hyper-V.
- Recognized as a key component in the development of a Windows 7 baseline.
- Currently our Mission LAN is going through Certification and Accreditation upgrading all our servers and applications to be more secure. Working with our security team and DBA to identify vulnerabilities and to come up with a solution to fix those issues.
- Deployed automated solutions for Mission Systems on Microsoft Azure, AWS was not used due to budget concerns.
- Automated many system administrator processes by creating Powershell scripts to perform many taskings.
- Designing and architecting disaster recovery solution for hosting our mission LAN to another location with storing some of our data and hosting our ETL and development servers.
- Designed three Windows 10 images for Citrix VDI customers. And created, implemented new windows share plan for each Mission LAN customer.
- Worked with Microsoft Consultants and HP to configure an Apollo 6000 to deploy Azure Pack and shrink our datacenter footprint.
System Administrator
NextPoint Group
01.2011 - 01.2015
- Successfully loaded VMware ESXi 4.1 onto 2 IBM Blade Centers and created 5 virtual machines both Linux and Windows 2003 for a architecture project.
- Built 16 servers with Red Hat Linux 5.5 and 5.6 for Agency Analysts Groups.
- Responsible for allocating storage to each HP DL580 G7 servers using HP P4500 Storage System and also allocating and configuring storage to the IBM blades using IBM XIV Storage System.
- Researching/Planning/Deploying Microsoft SCCM to deploy applications, images, and configuring Virtual Desktop Infrastructure for our isolated network.
- Writing documentation for installing VMware VCenter to manage our 21 IBM HS22 Blades.
- Created and managed virtual machines using Windows and Red Hat Linux Operating Systems.
- Created a Linux repository to host applications and documentation in order for our customers to connect to one server and install/update Linux Operating Systems and other applications being used by developers and testers.
- Converted .EXE application packages to .MSI application packages using WinInstaller LE product for deploying applications to all servers and workstations in our environment.
- Using Windows Automated Installation Kits for Windows 7 and Vista can create images for Windows 7/XP/Vista for workstations and Windows 2003/2008 for servers to be distributed through SCCM.
- Created Linux workstation and server images using Red Hat Linux kick start files, documenting the process and delivering multiple images for any Red Hat Operating system Product.
- Built and configured Microsoft SharePoint Server 2010 on Windows 2008 R2. Our network is isolated from the production environment, setting up SharePoint we were able to post Standard Operating Systems Procedures and announcements to our customers.
- Implementing Virtual Desktop Infrastructure using Citrix XenDesktop 5 and VMWare 5.
- Installed and configured SCCM 2012 on virtual machine. Push patches and create images. Created a complete how to guide for working with SCCM 2012.
- Wrote PowerShell scripts to create users and groups in Active Directory.
- Import Hadoop, Greenplum configuration files to SubVersion.
- Built, configured and manage Spacewalk to support Linux Servers.
Test Team Lead
Intelogic Consulting Interactive Technology Solutions
McLean, VA
01.2007 - 01.2011
- One of my first projects was to build a SharePoint website for our Messaging Department to post our documents, schedules, on/call schedules, our delivery schedule and do upload other information from our branch chiefs. With this I had to read a lot of online material to understand just want SharePoint 2007 did and how to maintain a website. I had to assign the correct permissions to 10 of our teammates but also I had to learn more information about Microsoft Certificate Authority. For issuing certificates to our site and our people. At this time, I was given a server but the design of the webpage was all my responsibility. After a while I was able to masterfully understand the concepts behind building a SharePoint website.
- When coming to the test team the environment did not have structure or organization. It was my job to try to piece the environment together. In the beginning we had a set of 16 servers running one domino server for each application component of the EMS Infrastructure. My greatest achievement in this role was to separate each of the environments so that each group would have an adequate test environment to test their releases.
- In April 2007 the Integrated Test Environment was a project that was handed to me with creating business processes, standard operating procedures, and managing test schedules. For each testing group in order for them to test their system or application they need to be on a schedule to enter the Integrated Test Environment. The groups are given a minimum of two weeks to a maximum of 2 years. During this time my team is responsible for providing support anything they request.
- Able to switch domino domains from one domain to another. As an example, taking a domino server from the GALAXY domain to the XFLD.
- Built and configure 20 Virtual Servers for EMS Infrastructure. This consisted of purchasing ESX licenses, setting up network connectivity. Building 6 virtual instances running Windows 2003 Standard Edition and migrated data from physical servers to virtual servers.
- Use Virtual Management Consoles to administer my 20 servers. Have seen the process of cloning a virtual server that has problems to a new virtual server used this tool to capture an active server to a new build.
- In order to support a High Availability Solution for EMS Infrastructure I am required to build a prototype that consists of 8 servers, currently have 2 HP DL580 G5's that I have to build and configure as 5 virtual servers. Also, involved with replicating that effort at another facility to replicate data between the new servers. Eventually this project will introduce a new solution to EMS Infrastructure that will have to be applied to one of my current test environments.
- Also, have played with various COTS applications to see how they work on virtual servers.
- Built and administered over 60 servers composed of Windows 2000/2003/2008. When administrating these servers, I have deployed Group Policies using Active Directory, the policies composed of security settings and various Microsoft and COTS applications.
- Responsible for troubleshooting errors in Event Viewer that deal with applications, security, system issues. For troubleshooting tools have used remote desktop assistance to login into user's workstations as well as servers.
Education
Bachelor of Science - Information Technology
01.2007
Skills
- Continuous deployment
- Technical documentation
- Project administration
- Environmental compliance
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Documented and resolved Azure Local Issues which led to customers to be able to use the system to its full potential.
- Collaborated with team of 31 in the development of Azure Local Disconnected Operations..
Certification
- Microsoft Certified Systems Engineer 2012
• Certificate of Recognition for Support on the WMD Commission 2005
• Spot Bonus Award for Recognition of Support to Customers 2006
• Certificate of Recognition for CWE2 Transition 2006
Certificate of Excellence for Completing Project Integrated 2008
• Certificate of Excellence for Continuing Support to the Government 2009
• Operations Branch Systems Administrator for the Month January 2013
• Microsoft Certified Professional 2017
• Implementing Azure Solutions 2017
Languages
English
Full Professional
Timeline
Senior Site Reliability Engineer - Microsoft Corporation
05.2020 - Current
Cloud Support Engineer II - Microsoft Corporation
04.2018 - 05.2020
Consultant - Microsoft Corporation
12.2016 - 04.2018
Linux Systems Administrator - NextPoint Group LLC
09.2016 - 12.2016
Lead Systems Engineer - Sphinx
03.2016 - 09.2016
Window Engineer/Infrastructure Team Lead - Trusted Concepts
01.2015 - 04.2016
System Administrator - NextPoint Group
01.2011 - 01.2015
Test Team Lead - Intelogic Consulting Interactive Technology Solutions
01.2007 - 01.2011
University of Phoenix - Bachelor of Science, Information Technology
Certifications And Awards
- Microsoft Certified Systems Engineer, 2012-01-01
- Certificate of Recognition for Support on the WMD Commission, 2005-01-01
- Spot Bonus Award for Recognition of Support to Customers, 2006-01-01
- Certificate of Recognition for CWE2 Transition, 2006-01-01
- Certificate of Excellence for Completing Project Integrated, 2008-01-01
- Certificate of Excellence for Continuing Support to the Government, 2009-01-01
- Operations Branch Systems Administrator for the Month, 2013-01-01
- Microsoft Certified Professional, 2017-01-01
- Implementing Azure Solutions, 2017-01-01
Clearance
TS/SCI with Polygraph
Personal Information
Title: Senior Site Reliability Engineer