Jamie Franck-Perkins
Syracuse,UT
Summary
Proven Account Manager at DISCOVER FINANCIAL SERVICES, adept in customer relationship management and strategic planning, enhanced client satisfaction and retention through exceptional service and tailored solutions. Skilled in teamwork and collaboration, excelled as a 911 Emergency Dispatcher, ensuring efficient emergency response and support.
Overview
7
7
years of professional experience
Work History
Account Manager
DISCOVER FINANCIAL SERVICES
11.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with credit card accounts and service delivery to maintain and enhance client satisfaction.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
911 Emergency Dispatcher
Salt Lake City, Corp
04.2017 - 09.2022
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Read system maps and caller information, and documented details in system.
Education
High School Diploma -
Valley High School
Sandy, UT05.1989
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Strategic Planning
- Issue Resolution
- Documentation And Reporting
- Customer Relationship Management (CRM)
- Account Servicing
Timeline
Account Manager
DISCOVER FINANCIAL SERVICES
11.2022 - Current
911 Emergency Dispatcher
Salt Lake City, Corp
04.2017 - 09.2022
High School Diploma -
Valley High School