JAMIE R FRAUSTO
Tulia
Summary
Knowledgeable security professional trained in observation, response and documentation. Monitors premises and maintains optimal security with attention to detail and good observational skills. Familiar with defensive tactics and deescalation techniques. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Teller Associate
Happy State Bank
02.2025 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Maintained strict compliance with anti-money laundering policies, conducting necessary due diligence checks on large transactions as required.
- Provided exceptional customer service during high-traffic periods, effectively managing long lines while maintaining accuracy and professionalism.
- Achieved teller efficiency by managing time effectively, prioritizing tasks appropriately, and staying organized throughout the workday.
- Collaborated with team members for successful branch audits, adhering to all regulatory requirements and internal controls.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Ensured a seamless banking experience for customers through meticulous attention to detail when handling paperwork and account updates.
Security Guard
Primoris Renewable Energy
01.2023 - 07.2024
- Escorted visitors or employees through facilities when needed
- Controlled risks of unauthorized access and behaviors by carefully overseeing entrances and exits
- Managed daily reporting for routine activities and notable incidents
- Prevented property violations and rule infractions with continuous premises monitoring
- Patrolled assigned areas to ensure safety of personnel, property, and premises
- Documented daily activities and submitted reports to management
- Inspected vehicles entering or leaving premises for security purposes
- Provided directions or information to authorized visitors within facility
- Maintained professional demeanor while interacting with clients and public
- Kept management updated on security activities and incidents with detailed daily reports
- Logged security activities and prepared operational reports for management
- Secured multiple building and grounds areas with team of [Number] personnel
- Managed building entrances and exits, manning security stations and preventing unauthorized access
Correctional Officer
Texas Department of Criminal Justice
09.2022 - 01.2023
- Patrolled assigned areas within correctional facilities to prevent rule violations and potential conflicts among inmates
- Conducted headcounts of inmates to maintain facility security and order
- Detected and removed contraband with unscheduled cell inspections
- Escorted inmates between cells, courtrooms, medical facilities, or other locations as needed
- Led incident inquiries and investigations and compiled required reports
- Patrolled assigned areas to assess facility security and verify offender counts
- Supervised inmate activities, including work assignments, meal times, and recreational sessions
- Remained alert for signs of disorder or tension to anticipate problems and implement proactive actions
- Responded to emergency situations quickly and efficiently to ensure safety for staff and inmates
- Performed thorough cell searches to locate contraband items such as drugs or weapons
- Used and maintained keys, two-way radios and equipment, reporting faults or issues promptly
- Uphold safety, security and discipline by enforcing facility rules and regulations
- Oversaw inmate meal service, hygiene needs, and daily activities of inmate housing units
- Identified and removed contraband items using routine and unannounced searches
- Verified prisoner numbers through headcounts and roll calls
- Served meals, distributed toiletries and dispensed medication to prisoners
Customer Service Representative
Amigos
08.2021 - 08.2022
- Offered personalized recommendations based on customer preferences or past purchase history
- Provided accurate information about products and services to customers
- Trained new Customer Service Representatives on company policies, procedures, and best practices
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions
- Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions
- Answered customer inquiries via phone, email, and chat
- Assisted customers in navigating company website or application during support interactions
- Managed difficult customer situations with professionalism and empathy
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills
- Set up customer accounts in system and updated details to reflect current information
Unarmed Security Guard
On-site Patrol
05.2020 - 02.2021
- Managed daily reporting for routine activities and notable incidents
- Patrolled assigned areas to ensure safety of personnel, property, and premises
- Escorted visitors or employees through facilities when needed
- Prevented property violations and rule infractions with continuous premises monitoring
- Documented daily activities and submitted reports to management
- Provided directions or information to authorized visitors within facility
- Checked identification cards of individuals attempting to access restricted areas
- Maintained professional demeanor while interacting with clients and public
- Kept management updated on security activities and incidents with detailed daily reports
Customer Service Representative
Lowe's pay and save
08.2016 - 02.2020
- Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions
- Trained new Customer Service Representatives on company policies, procedures, and best practices
- Managed difficult customer situations with professionalism and empathy
- Assisted customers in navigating company website or application during support interactions
- Contributed to team effort by meeting performance goals and assisting colleagues when needed
- Offered personalized recommendations based on customer preferences or past purchase history
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance
- Answered customer inquiries via phone, email, and chat
- Processed orders, prepared correspondences, and completed required documentation
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Determined charges for services requested, collected deposits and payments, or arranged for billing
- Set up customer accounts in system and updated details to reflect current information
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills
- Created and entered enrollment applications for new consumers in company database
Office Assistant
Justice of the Peace
05.2010 - 08.2010
- Shredded older files and confidential information to reduce security risks
- Organized and maintained office files for easy retrieval
- Fielded incoming calls and took detailed messages
- Scanned, indexed, and stored records to manage filing system
- Greeted visitors at reception, answering questions, and providing direction
- Maintained confidentiality and discretion working with sensitive material
- Assisted staff with resources and paperwork to complete assignments
- Prepared correspondence, reports, and other documents as required by management
- Maintained accurate filing systems for both physical and digital files
- Managed inventory of office supplies and placed orders when needed
- Greeted visitors upon arrival and provided them with necessary information or assistance
- Answered phone calls and directed them to appropriate personnel
- Operated office equipment, such as printers, scanners, and fax machines
- Opened, sorted and routed incoming mail and packages to staff
- Delivered messages and ran errands for office staff
Education
GED -
State of Texas GED
Plainview, Tx10.2013
Skills
- Facility Security
- Premises patrol
- Property Patrol
- Building patrol
- Maintaining confidentiality
- Building Security
- Theft Prevention
- Reliability
- Honest and Dependable
- Adaptable to change
Certification
- Level II Security Guard License - 2-22-2025 2-22-2027
Languages
English
Native or Bilingual
Timeline
Teller Associate
Happy State Bank
02.2025 - Current
Security Guard
Primoris Renewable Energy
01.2023 - 07.2024
Correctional Officer
Texas Department of Criminal Justice
09.2022 - 01.2023
Customer Service Representative
Amigos
08.2021 - 08.2022
Unarmed Security Guard
On-site Patrol
05.2020 - 02.2021
Customer Service Representative
Lowe's pay and save
08.2016 - 02.2020
Office Assistant
Justice of the Peace
05.2010 - 08.2010
GED -
State of Texas GED
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