Jamie Fry
Rockaway,NJ
Summary
With a proven track record at Quick Chek, I excel in employee retention and customer relations, enhancing workplace culture and client satisfaction. My expertise in HR policies and diversity initiatives has significantly contributed to organizational development, showcasing a blend of strategic HR management and empathetic leadership.
Overview
2012
2012
years of professional experience
Work History
Human Resources Associate
Quick Chek
- Supported management in addressing employee concerns, facilitating open communication channels and fostering a positive work environment.
- Enhanced employee retention by implementing effective onboarding processes and conducting regular follow-up meetings.
- Created and delivered HR training sessions to staff, managers and executives.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Handled sensitive information discreetly while maintaining confidentiality and trust amongst employees.
- Reviewed and confirmed that final paid hours corresponded with timesheets and state laws.
Assistant Manager
Quick Chek
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Store Manager
Quick Chek
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Manager
Track 5 Coffee
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Associate Trainer
Panera Bread
03.2009 - 03.2011
- Completed training-related administrative tasks, documentation and team support.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Increased employee productivity by conducting targeted skill development workshops.
- Maintained effective, consistent communication with managers, peers and other resource groups.
- Evaluated trainee performance and provided constructive feedback to support continuous improvement efforts.
- Demonstrated correct procedures and compliance with standards at all times.
- Provided ongoing coaching and mentoring to trainees as they transitioned into their new roles within the organization.
Education
Human Services
Sussex County Community College
Newton, NJSkills
- Exit interviews
- Employee relations management
- Payroll administration
- HR policies implementation
- Diversity and inclusion
- Employment law compliance
- Organizational development
- Employee retention
- Customer relations
Timeline
Associate Trainer
Panera Bread
03.2009 - 03.2011
Human Resources Associate
Quick Chek
Assistant Manager
Quick Chek
Store Manager
Quick Chek
Manager
Track 5 Coffee
Human Services
Sussex County Community College