Eaglesoft
Jamie Furey
Concord,NH
Summary
Dynamic Front Desk Receptionist with a proven track record at Manchester Family Dentistry, excelling in patient relations and HIPAA compliance. Skilled in insurance verification and adept at creating positive patient experiences. Demonstrated ability to manage patient documentation efficiently, ensuring privacy and accuracy.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Chelmsford Dental Specialist Group
09.2024 - 10.2024
- Helped patients complete necessary medical forms and documentation.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Provided excellent customer service to create positive experiences and build patient trust.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
Front Desk Receptionist
Manchester Family Dentistry
06.2022 - 09.2024
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient billing processes for timely, accurate payments.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Front Desk Receptionist
Village Green Family Dentistry
06.2019 - 06.2022
- Collected room deposits, fees, and payments.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Managed patient billing processes for timely, accurate payments.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted with medical coding and billing tasks.
Education
Assocates Degree - Early Childhood Care And Education
North Shore Community College
Danvers, MA05-2001
Skills
- Patient Scheduling
- Phone and Email Etiquette
- HIPAA Compliance
- Insurance Verification
- Dental Terminology
- Patient Relations
- Data Entry
- Payment Processing
- Dental staff support
- Adept at multi-line phones
- Records Management
- Patient documentation
- Appointment Scheduling
Software
Dentrix
Microsoft word
Timeline
Front Desk Receptionist
Chelmsford Dental Specialist Group
09.2024 - 10.2024
Front Desk Receptionist
Manchester Family Dentistry
06.2022 - 09.2024
Front Desk Receptionist
Village Green Family Dentistry
06.2019 - 06.2022
Assocates Degree - Early Childhood Care And Education
North Shore Community College
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