Dedicated and detail-oriented professional seeking a challenging work environment.
Summary of Qualifications:
Proficient in Microsoft Outlook and Google calendar
Experienced with multilane phone systems
Exceptional communication skills and strong commitment to professional and attentive customer service
Demonstrated ability to work efficiently under pressure, all while heavy multitasking
Excellent time management skills with a proven track record of meeting deadlines in an organized manner
Skilled in collecting payments from clients and deescalating emotionally charged situations
Typing speed: 60 words per minute
Overview
7
7
years of professional experience
Work History
Manager/Administrative Assistant
Law Offices of Michael P. Karr & Associates
12.2017 - 08.2023
Managed and supervised team of legal assistants, overseeing deadlines and achieving or surpassing budgetary and sales goals-
Effectively managed multiple calendars, ensuring appointments and deadlines were met promptly -
Greeted clients and provided them with case information, as well as liaised with attorneys and USCIS officers -
Scheduled appointments in accordance with deadlines and monitored receipt of essential documents -
Conducted filing and data input tasks, including heavy document translation occasional interpretation at USCIS in Sacramento -
Played key role in building and maintaining positive client relations, monitoring client payments, and providing frequent client/attorney interpretation
Receptionist
Law Offices Of Robert B. Jobe
09.2016 - 12.2017
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Organized, maintained and updated information in computer databases.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.