Jamie Garchar
Greenville,SC
Summary
Experienced Travel and Expense professional with a proven track record in optimizing corporate T&E programs. Leveraged SAP Concur to achieve significant collections and streamline management processes, resulting in substantial time savings. Strong analytical skills foster continuous improvement in operational efficiency and client satisfaction while guiding cross-functional teams to enhance travel solutions.
Overview
23
23
years of professional experience
Work History
Project Analyst
AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL (GBT)
Greenville, SC
01.2015 - 01.2023
- Independently identified and launched a billing improvement initiative that generated more than $500K in first-year collections.
- Prepared and presented monthly collections reporting to VPs and senior managers, analyzing activity, trends, and performance to support leadership decision-making.
- Coordinated and processed 1,000+ client implementations, ensuring accurate and timely execution through effective analytical and operational support.
- Analyzed operational and financial data to identify process gaps and trends, resulting in actionable opportunities for enhanced performance and cost efficiency.
- Partnered with cross-functional teams to investigate issues and analyze requirements, driving improvements in operational processes.
- Developed an end-to-end SAP Concur Travel administrator guide covering system functionality, settings, configuration options, processes, and best practices for administrators supporting 500+ clients.
Early Engagement Consultant
AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL (GBT)
Franklin, TN
01.2012 - 01.2015
- Implemented and managed relationships with 200+ Global Business Travel and T&E clients, facilitating discovery, solution design, and change management to optimize program adoption.
- Conducted T&E discovery calls to gather business requirements, travel policies, and organizational needs, ensuring alignment with desired program outcomes.
- Applied hands-on SAP Concur Travel expertise to establish travel settings, configuration, and program guidelines based on client policies and business requirements.
- Analyzed booking behavior and program performance to identify gaps and enhance program adoption, uncovering opportunities for travel savings.
- Developed a strong working knowledge of the Concur Travel and Expense integration and its impact on the overall T&E program.
- Maintained working knowledge of corporate card and Purchasing Card (PCard) programs and their role within T&E processes.
- Partnered with senior and executive stakeholders to resolve issues and drive successful program adoption.
Travel & Expense Specialist
SMITH & WESSON SECURITY SOLUTIONS
Franklin, TN
01.2010 - 01.2011
- Led implementation and management of the company's corporate T&E program using Concur, reducing travel-management time and expense by more than 80%.
- Managed American Express corporate card issuance and removal and reconciled card transactions and employee expenses for accuracy and compliance.
- Administered Concur Expense user profiles and access, approval routing, expense types, and program settings in alignment with company policies and business requirements.
- Researched and evaluated T&E solutions, developed and issued RFPs, and compared vendors and technology to identify optimal solutions aligned with organizational needs.
- Created management reports to enhance T&E oversight and facilitate informed decision-making regarding expense monitoring.
- Delivered company-wide training on Concur, corporate card processes, T&E policy, and expense procedures.
- Managed travel vendors and resolved T&E issues, driving program improvements and promoting user adoption.
Travel Coordinator
SMITH & WESSON SECURITY SOLUTIONS
Franklin, TN
01.2009 - 01.2010
- Coordinated domestic and international travel for employees and executives, optimizing schedules for 50+ field installation employees.
- Facilitated senior leadership travel by resolving supplier and traveler issues, ensuring adherence to service standards, policies, and budget constraints.
- Negotiated hotel rates and managed supplier relationships to meet service and cost objectives.
- Developed and maintained direct-billing relationships with hotels nationwide to streamline payment processes.
Senior Operations Coordinator
UNITED AIRLINES
Elk Grove Village, IL
01.2008 - 01.2009
- Managed irregular operations caused by weather, mechanical disruptions, and hotel availability, minimizing impact on crew schedules.
- Developed procedures for hotel accommodations during sold-out situations, enhancing collaboration between vendors, crews, and internal teams.
- Coordinated lodging and ground transportation for flight crews, ensuring seamless operations in high-volume, time-sensitive environment.
Management Trainee
Enterprise Rent-A-Car
Los Angeles, CA
01.2007 - 01.2008
Flight Attendant
Northwest Airlines
Detroit, MI
01.2000 - 01.2005
Education
Bachelor of Business Administration - Marketing
EASTERN MICHIGAN UNIVERSITY
Ypsilanti, MI01-2007
Skills
- Client onboarding
- Data analysis and reporting
- Financial reporting and insights
- Travel program oversight
- Customer relationship management
- Process optimization
- SAP Concur administration
- Change management
Timeline
Project Analyst
AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL (GBT)
01.2015 - 01.2023
Early Engagement Consultant
AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL (GBT)
01.2012 - 01.2015
Travel & Expense Specialist
SMITH & WESSON SECURITY SOLUTIONS
01.2010 - 01.2011
Travel Coordinator
SMITH & WESSON SECURITY SOLUTIONS
01.2009 - 01.2010
Senior Operations Coordinator
UNITED AIRLINES
01.2008 - 01.2009
Management Trainee
Enterprise Rent-A-Car
01.2007 - 01.2008
Flight Attendant
Northwest Airlines
01.2000 - 01.2005
Bachelor of Business Administration - Marketing
EASTERN MICHIGAN UNIVERSITY