Jamie Andersen
Winter Garden
Summary
Outgoing and organized business development professional with 25+ years of experience in sales, customer engagement, and strategic partnerships. Proven ability to grow pipelines, negotiate complex agreements, and build long-term relationships that drive measurable results. Proven leader with extensive experience training and motivating teams, coaching strategies for quantifiable success, and collaborating cross-functionally to drive productivity. Backed by world-class customer service training from Walt Disney World and the Estee Lauder Corporation, I apply those principles to build trust, loyalty, and long-term relationships.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Licensed Real Estate Professional
Properties of The Villages
08.2024 - Current
- Built a thriving real estate business from the ground up, closing 24 homes in the first 12 months through proactive outreach, personalized client strategies, and consistent follow-through.
- Serve as a trusted advisor for relocating and in-community buyers, guiding lifestyle decisions and aligning community amenities with clients’ long term goals.
- Lead business development initiatives by hosting discovery sessions, touring visitors, and showcasing The Villages' amenities; successfully converting prospects into committed new residents.
- Strengthen loyalty and expand referral pipelines by organizing client appreciation events, personalized follow-up programs, and community engagement efforts.
- Collaborate cross functionally with builders, designers, lenders, title companies, and relocation teams to ensure seamless onboarding, inspections, financing, and closing experiences.
- Apply strategic sales and negotiation techniques to secure favorable outcomes, prepare and present contracts, and manage all legal documentation with accuracy and clarity.
- Leverage market insights and competitive analysis to deliver data-driven recommendations that support confident client decision making.
Customer Service / Sales / Education Lead /New Business Development
Cryo-Cell International
06.2018 - 07.2024
- Promoted to New Business Development after playing a critical role in the successful merger of CORD:USE with Cryo-Cell International, ensuring operational alignment, knowledge transfer, and seamless integration of best practices.
- Built and strengthened high-value partnerships with physicians, hospitals, and healthcare networks to expand market reach, enhance stakeholder trust, and improve the overall client experience.
- Consistently exceeded sales, retention, and engagement targets by nurturing long-term client relationships and executing strategic outreach programs that fueled a strong, sustainable pipeline.
- Increased enrollment revenue by 45% through data-driven partnership strategies, targeted outreach campaigns, and optimized lead-conversion processes.
- Achieved the highest retention rate in the department, reversing 75%+ of monthly cancellations through strategic negotiation, consultative problem-solving, and customer lifecycle management.
- Designed and facilitated high-impact virtual and in-person educational expos, delivering the company’s strongest close rates and generating a robust pipeline of highly qualified prospects.
Customer Service / Sales Manager
CORD:USE Cord Blood Bank
10.2011 - 06.2018
- Built and scaled the sales and customer service department, tripling team size and driving a 500% increase in sales through operational improvements and strategic leadership.
- Developed and implemented training, policies, and marketing strategies that enhanced revenue performance, team effectiveness, and process efficiency.
- Expanded market share by partnering with physicians, healthcare providers, and external sales representatives to strengthen referral pipelines and create exclusive partnership opportunities.
- Educated, consulted, and closed client enrollments across multiple channels, consistently surpassing departmental performance metrics.
- Cultivated long-term client relationships, achieving a strong repeat and referral rate by prioritizing trust, follow-through, and personalized service.
- Resolved high-priority client issues through proactive problem solving, protecting key accounts and maintaining long-term loyalty.
Marketing Director / General Manager
SC Salon’s DBA Matthew Michael’s Salon & Spa Experience
10.2005 - 06.2011
- Served as a strategic operations partner to business owners, overseeing daily management for multiple salon and spa locations while driving initiatives that strengthened the brand accelerating growth.
- Directed full operational functions, including HR, payroll, scheduling, employee relations, financial reporting, compliance, and vendor contract management across multiple locations.
- Recruited, trained, and developed teams of 50+ employees, building a performance-driven culture through onboarding, coaching, and incentive programs aligned with organizational goals.
- Designed and implemented training programs, policies, and educational seminars, presenting to audiences of 25–500+ and enhancing technical capabilities, customer service, and brand consistency.
- Led high-impact marketing and community outreach initiatives, partnering with agencies to launch advertising campaigns and securing multi-year sponsorships with the City of Orlando.
- Boosted brand visibility and lead generation through integrated marketing strategies, including digital campaigns, print advertising, promotional events, and referral-driven outreach
- Recognized as the Top Earth Month Fundraiser for three consecutive years.
Education
Associate of Arts -
Brevard Community College
Cocoa, FLSkills
- Real Estate Sales & Residential Property Expertise
- Contract, Escrow & Closing Coordination
- Client Relationship Building & Customer Service Excellence
- Lead Generation & Prospecting
- Sales Strategy, Analysis & Forecasting
- Cross-Functional Sales Collaboration & Coaching
- Community Engagement & B2B Relationship Development
- Strong Written & Verbal Communication &
- Technical Proficiency
- Long-Term Client Relationship Development
Certification
- Licensed Real Estate Agent - March 2024
Timeline
Licensed Real Estate Professional
Properties of The Villages
08.2024 - Current
Customer Service / Sales / Education Lead /New Business Development
Cryo-Cell International
06.2018 - 07.2024
Customer Service / Sales Manager
CORD:USE Cord Blood Bank
10.2011 - 06.2018
Marketing Director / General Manager
SC Salon’s DBA Matthew Michael’s Salon & Spa Experience
10.2005 - 06.2011
Associate of Arts -
Brevard Community College