Jamie Garcia Carrasco
Van Nuys,California
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant II /Sales Associate II
ANTHONY INTERNATIONAL
10.2021 - Current
- Provides administrative support to ensure efficient operation of office
- Answers phone calls, schedules meetings and supports visitors
- Carries out administrative duties such as filing, typing, copying, binding, scanning etc
- Exhibits polite and professional communication via phone, e-mail, and mail
- Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques
- Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies
- Organize and schedule company meetings
- Answer high volume of phone calls from customers
- Build and maintain relationships with all clients
- Initiate presale tasks as it relates to product knowledge, quoting, and order entry using the AS400 program
- Follow through post shipment customer experience
- Maintain customer pricing and specifications in the customer database & keep all pricing & discounts updated
- Support sales managers and commissioned representatives with quoting and processing order needs
Human Resources Assistant
Allied Universal at The Midnight Mission
03.2017 - 03.2021
- Provide day to day general Human Resource support to branch employees and branch management staff, elevating questions, and issues to the appropriate corporate team
- Assist Corporate Human Resources with the annual open enrollment process; provide first-line answers to benefit related questions or working with corporate benefits to identify answers for employees as needed
- Assist with the workers' compensation claims management, issuing and obtaining claim paperwork, collecting statements, and coordinating with Corporate Human Resources on doctor's notes and return to work programs
- Manage all employees including new hire set up and personnel data
- Coordinate with Payroll to ensure changes are completed properly and respond to questions as needed
- Receive inquiries from outside vendors on unemployment claims, utilizing online tools, to provide timely responses
- Process weekly reports for Corporate HR
- Conduct HR audits on a monthly basis
- Coordinate employee relations programs under direction from Corporate Human Resources
- Monitor and track candidates received & assisted in interviews and new hire onboarding
- Reporting the following to management: administer leaves of absence, FMLA & PTO, disciplinary action and benefits administration.
Retail Customer Service Associate
FedEx Office
07.2015 - 09.2017
- Demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
- Provide customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx office products and services
- Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensure all customer problems are resolved quickly and to the satisfaction of the customer
- Take complex customer orders using order systems and provides accurate pricing information
- Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- Maintain a safe, clean and orderly retail store.
Education
Associate Degree in - Business Administration And Human Recourses
Los Angeles Harbor College
Harbor City, CA06.2020
High school diploma -
Humanities And Arts Academy of Los Angeles
Los Angeles, CA06.2015
Skills
- Administrative experience (7 years)
- Recruiting (4 years)
- Customer service (9 years)
- Microsoft Office (7 years)
- ADP (4 Years)
- Human Resources & Benefits administration (4 years)
- DocuSign (4 years)
- Payroll (4 years)
- Data Entry (9 years)
- Scheduling (4 years)
- AS400 (4 years)
Additional Information - References
- Director Of Security (Ext: 1501): Marcus Butler
- Case Manager (Ext:1634): Ebony Grudger
- Case Manager (Ext:1815): Erica Gonzalez
- Case Manager (Ext: 1640): Kevin Roland
- Sales Representative: Leo Shknevsky 818-268-1624
Timeline
Administrative Assistant II /Sales Associate II
ANTHONY INTERNATIONAL
10.2021 - Current
Human Resources Assistant
Allied Universal at The Midnight Mission
03.2017 - 03.2021
Retail Customer Service Associate
FedEx Office
07.2015 - 09.2017
Associate Degree in - Business Administration And Human Recourses
Los Angeles Harbor College
High school diploma -
Humanities And Arts Academy of Los Angeles
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