Jamie Garrett
Blanchard,OK
Summary
Highly experienced Customer Service and Sales professional adept at handling a high volume of customer calls in a fast-paced environment while maintaining a strong focus on delivering the highest quality of consumer service. Skilled in completing highly technical projects for 6D ball valves in the Oil & Gas industry, demonstrating proficiency in prioritizing and completing tasks in a timely manner. Possesses the flexibility to multitask when necessary. Diverse industry experience including student loans, oil field, and plastics. Customer-focused and enjoys learning new programs and processes. Known for reliability, hard work, and dedication. Thrives as a team player and adapts well to new situations.
Overview
17
17
years of professional experience
Work History
Senior Account Manager
Cope Plastics
10.2019 - Current
- Built Product Knowledge base and provided material and application assistance, assisting with customer needs and recommend products and/or fabrication services
- Analyzed usage reports to maintain inventory levels
- Managed customer stocking agreements and insured on time satisfaction
- Planned sales activities and monitored industry and competitor trends
- Assisted with warehouse duties such as receiving and shipping
- Created and managed production orders for fabricated parts
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
Sales Representative II
Emerson Process Management
10.2013 - 10.2019
- Strategic Sales and Customer Service specialist who is instrumental in helping to build customer satisfaction in the upstream and midstream sectors
- Specialized in products in the Canadian area along with familiar of the standards and demands in their territory
- Completed detailed and itemized material quotes requested by multiple companies, contractors, and salesmen
- Working alongside application/design engineers to complete technical requests
- Provided account management, project management, competitive analysis, negotiation skills, and conflict resolution
- Communicated with 3rd party and internal branches to assure timely delivery of all material
Account Maintenance Representative II
OSLA
10.2007 - 09.2013
- Supervising repayment plans
- Learning new regulations and directing training on repayment plans
- Assisting with testing for system updates and providing procedures for team
- Providing procedures to for Department of Education
Education
High School Diploma -
Bridge Creek High School
01.2006
Skills
- Oil & Gas industry
- Word, Excel, PowerPoint
- Microsoft Dynamix AX/D365
- Material Knowledge
- Business Development
- Schedule Management
- Excellent negotiation skills
- Partnership Development
Highlighted skills
- 7 Years' Experience in Oil & Gas field industries upstream & midstream
- Proficient in Word, Excel, PowerPoint, Windows
- 10-Key
- Multiple Phone Lines
- Bank systems
- Experience with several systems such as ERLP, LnWeb, and Microsoft Dynamix AX/D365
- Knowledge of different materials, temperature ratings, and service conditions.
Timeline
Senior Account Manager
Cope Plastics
10.2019 - Current
Sales Representative II
Emerson Process Management
10.2013 - 10.2019
Account Maintenance Representative II
OSLA
10.2007 - 09.2013
High School Diploma -
Bridge Creek High School