Jamie Gauthier
Marquette,MI
Summary
Proven leader in hospitality, excelling in customer service and cash handling, with a track record of enhancing guest satisfaction and streamlining operations at Jeffrey’s Restaurant. Leveraged exceptional multitasking abilities and a strong work ethic to resolve disputes and boost sales. Skilled in fostering team collaboration and managing financial transactions, achieving significant improvements in service delivery and efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CRS and Server
Red Lobster
01.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server and Head Server
Villa Capri
06.2021 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server and Assistant Manager
Mt Shasta
10.2020 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Supervisor
Tadychs Econo Foods
09.2019 - 03.2020
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Manager
Larry’s Market
05.2017 - 09.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Rental Manager
Presque Isle Apartments
08.2013 - 01.2015
- Implemented rental asset processes and cleanliness standards.
- Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
- Effectively resolved disputes between tenants through mediation efforts when necessary, maintaining a harmonious living environment for all residents.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
FOH manager and server
Jeffrey’s Restaurant
03.2005 - 06.2012
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
Education
General Studies
Northern Michigan University
Marquette, MIGeneral -
Negaunee High School
Negaunee, MI06.2000
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Certification
Serv Safe Manager
Timeline
CRS and Server
Red Lobster
01.2022 - Current
Server and Head Server
Villa Capri
06.2021 - 01.2023
Server and Assistant Manager
Mt Shasta
10.2020 - 06.2021
Customer Service Supervisor
Tadychs Econo Foods
09.2019 - 03.2020
Manager
Larry’s Market
05.2017 - 09.2019
Rental Manager
Presque Isle Apartments
08.2013 - 01.2015
FOH manager and server
Jeffrey’s Restaurant
03.2005 - 06.2012
General Studies
Northern Michigan University
General -
Negaunee High School