JAMIE GAY
Jackson
Summary
Detail-oriented Team Lead and Inventory Specialist with 5.5 years of experience in optimizing packaging and outbound operations. Led teams in inventory management and cycle counts while leveraging SAP and Excel for productivity monitoring and reporting. Focused on safety and process improvement to ensure timely product fulfillment, including procurement of packaging materials and coordination of domestic and international shipments.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Team lead/ Inventory Specialist
Luxottica, McDonough
04.2019 - 05.2026
- Lead daily operations for packaging and outbound departments, supervising staff and maintaining a safe, productive work environment.
- Managed inventory control for packaging materials and WIP by performing cycle counts, reconciling discrepancies, and placing SAP purchase orders to ensure adequate stock levels.
- Collaborated with operations to streamline material flow and minimize stockouts, facilitating on-time product fulfillment and adherence to quality standards.
- Tracked and analyzed daily productivity in Excel, compiling weekly SAP production reports to enhance team planning and optimize throughput.
- Receive, inspect, and systematically record incoming shipments in SAP to ensure material availability and minimize delays.
Warranty and repair clerk
Luxottica Retail
McDonough
03.2020 - 04.2021
• Processed online customer returns and repairs to ensure timely resolutions.
- Handled customer inquiries and provided effective solutions to improve satisfaction.
- Processed customer transactions efficiently at a leading eyewear retailer.
- Assisted customers in selecting eyewear and accessories tailored to their needs.
- Maintained organized stockroom and displayed merchandise according to company standards.
E-commerce credit clerk
Luxottica Retail
McDonough
04.2018 - 03.2020
- Managed accounts receivable and monitored payment statuses for accuracy.
- Assisted customers with inquiries regarding credit terms and payment options.
- Managed account reconciliations and resolved discrepancies promptly.
- Assisted customers with payment inquiries and account issues professionally.
Education
Mount Zion High
Jonesboro 06.1998 - 06.2002
Skills
- Inventory management
- Production planning
- Order processing
- Workflow management
- SAP reporting
- Microsoft Excel
- Documentation and reporting
- Team leadership
- Employee engagement
EXTRACURRICULAR ACTIVITIES
Co-chair Engagement Team Jan 2023 — May 2026 Co-led the Employee Engagement Team to plan and execute regular staff events and initiatives that strengthened team cohesion and morale. Coordinated event logistics, vendor selection, and budget oversight; collaborated with leadership to align activities with company culture and safety standards. Improved participation through targeted communication and feedback collection. Co-chair Engagement Team Jan 2023 — May 2026 Co-led the Employee Engagement Team to plan and execute regular staff events and initiatives that strengthened team cohesion and morale. Coordinated event logistics, vendor selection, and budget oversight; collaborated with leadership to align activities with company culture and safety standards. Improved participation through targeted communication and feedback collection.
Timeline
Warranty and repair clerk
Luxottica Retail
03.2020 - 04.2021
Team lead/ Inventory Specialist
Luxottica, McDonough
04.2019 - 05.2026
E-commerce credit clerk
Luxottica Retail
04.2018 - 03.2020
Mount Zion High
06.1998 - 06.2002