Jamie Geisler
'Ewa Beach,HI
Summary
Driven professional with a proven track record at Jerry V's Honolulu Hyundai, excelling in customer service and vehicle assessment. Skilled in utilizing technology for efficiency and HIPAA compliance, with a knack for conflict resolution and creative problem-solving. Demonstrates a strong work ethic and team player mentality, significantly enhancing customer satisfaction and operational workflows.
Overview
7
7
years of professional experience
Work History
Service Advisor
Jerry V's Honolulu Hyundai
Honolulu, HI
04.2024 - Current
- Utilized iPads for vehicle photo documentation during customer check-in.
- Handled incoming calls and arranged customer appointments accurately.
- Delivered tailored price estimates to clients.
- Delivered regular status reports on customer vehicles during service.
Customer Service Representative/Car Rental Agent
Lucky Owl Car Rental
Honolulu, MA
09.2022 - 04.2024
- Managed and responded to customer inquiries via phone.
- Coordinated rental car schedules.
- Addressed customer inquiries via email.
- Delivered pricing estimates.
- Processed payments both in-person and via phone.
- Managed the process of traffic citations.
- Utilized iPads to examine vehicle conditions during check-in and check-out processes.
Call Center Representative
Ameridial Health Solutions
Spindale, NC
09.2018 - 09.2019
- Managed incoming phone inquiries from both members and providers.
- Ensured compliance with HIPAA while reviewing member information.
- Solved customer concerns using problem-solving techniques.
- Analyzed medical claims during phone interactions with providers to determine reasons for non-payment.
- Initiated calls to secure payments for ongoing insurance coverage.
- Kept precise records of calls, detailing customer complaints and corrective actions taken.
Pharmacy Cashier
Walmart
Forest City, NC
09.2017 - 09.2018
- Ensured compliance with HIPAA through accurate customer information verification.
- Prepared compound medications tailored to customers' needs.
- Categorized prescriptions by fill date and relocated unclaimed ones after a specified period.
- Handled customer payments efficiently.
- Addressed medication inquiries effectively.
- Guided customers in selecting suitable over the counter medications.
- Ensured compliance by verifying customer identification for controlled substances.
- Maintained compliance with medication storage guidelines.
Education
High School Diploma -
East Rutherford High School
Bostic, NC07-2017
Skills
- Bill preparation
- Vehicle assessment
- Goal-oriented mindset
- Repairs scheduling
- Team player mentality
- Work order interpretation
- Customer consulting
- Multitasking and organization
- Strong work ethic
- Performance goals
- Customer service
- Computer skills
- Client rapport
- Excellent communication
- Point-of-sale system
- Listening skills
- Handling customer complaints
- Call center operations
- Service scheduling
- Cost estimation
- Service recommendations
- Conflict resolution
- Reporting and documentation
- Attention to detail
- Data processing
- Trained in HIPAA Regulations
- Telephone Etiquette Expertise
- Effective Conflict Management
- Understanding of Pharmacy and Insurance
- Tracking complaints
- Time management
- Call center experience
- Strong teamwork
- Task prioritization
- Creative problem solving
- Appointment scheduling
- Customer satisfaction measurement
- Typing proficiency
- Critical thinking
Timeline
Service Advisor
Jerry V's Honolulu Hyundai
04.2024 - Current
Customer Service Representative/Car Rental Agent
Lucky Owl Car Rental
09.2022 - 04.2024
Call Center Representative
Ameridial Health Solutions
09.2018 - 09.2019
Pharmacy Cashier
Walmart
09.2017 - 09.2018
High School Diploma -
East Rutherford High School