Jamie Geller
Port Saint Lucie,FL
Summary
Seasoned Service Manager bringing 14 years of Landscape experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Sr. Service Manager
TruGreen
11.2019 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Maintained records of service transactions and customer feedback for future reference.
- Monitored inventory levels and placed orders to replenish stock.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Service Manager
TruGreen
09.2012 - 11.2019
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Manager
Grand Harbor Construction
02.2008 - 02.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Manager
Prima Pizza And Pasta
04.1994 - 07.2008
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Landscape Designer
Legend Properties Grand Harbor
04.2003 - 12.2007
- Consulted with customers and analyzed locations to develop concepts.
- Rendered designs with manual and computer-aided methods.
- Sourced high-quality trees, bushes, grass seed or sod, fertilizer and other supplies to complete new installations.
- Completed special projects such as recreational designs and site rehabilitations.
- Collaborated with engineers, architects and other professionals on projects to complete large jobs and meet strict deadlines.
- Created and maintained detailed records of landscaping projects for future reference.
Education
High School Diploma -
Vero Beach High School
Vero Beach, FL06.1990
Skills
- Minor Repairs
- Employee Supervision
- Creative Solutions
- Equipment Operation
- Safety Protocols
- Lawn Care
- Honest and Trustworthy
Certification
- Licensed L&O and GHP certified operator JF212940 -
Timeline
Sr. Service Manager
TruGreen
11.2019 - Current
Service Manager
TruGreen
09.2012 - 11.2019
Customer Service Manager
Grand Harbor Construction
02.2008 - 02.2010
Landscape Designer
Legend Properties Grand Harbor
04.2003 - 12.2007
Manager
Prima Pizza And Pasta
04.1994 - 07.2008
High School Diploma -
Vero Beach High School
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