Jamie Gerardi
Conway,SC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Bartender
The Village on 38th
12.2023 - Current
- Prepared and served cocktails, ensuring quality and consistency in presentation.
- Maintained cleanliness of bar area, adhering to health and safety regulations.
- Assisted in inventory management, tracking supplies and ordering as needed.
- Developed new drink recipes, enhancing customer experience and menu offerings.
- Trained new staff on bartending techniques and customer service protocols.
- Monitored customer satisfaction, addressing concerns promptly to ensure positive experiences.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Real Estate Agent
Realty One Dockside
11.2023 - Current
- Conducted property showings, showcasing key features to prospective buyers.
- Developed marketing strategies utilizing social media platforms to increase listing visibility.
- Assisted clients in navigating real estate transactions, ensuring compliance with regulations.
- Collaborated with mortgage lenders and inspectors to facilitate smooth closing processes.
- Negotiated offers and counteroffers, advocating for clients' best interests throughout the process.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Bartender
Rioz Brazilian Steakhouse
09.2009 - 04.2020
- Prepared and served cocktails, ensuring quality and consistency in presentation.
- Maintained cleanliness of bar area, adhering to health and safety regulations.
- Assisted in inventory management, tracking supplies and ordering as needed.
- Developed new drink recipes, enhancing customer experience and menu offerings.
- Trained new staff on bartending techniques and customer service protocols.
- Monitored customer satisfaction, addressing concerns promptly to ensure positive experiences.
- Served high customer volumes during special events, nights, and weekends.
- Implemented efficient workflows during peak hours, improving overall service speed.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
High School Diploma -
Emerald High School
Greenwood, SC06-2002
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Cash register operation
- Memory retention
- Service-oriented mindset
- Basic accounting
- Outstanding customer service
- Fast learner
Timeline
Bartender
The Village on 38th
12.2023 - Current
Real Estate Agent
Realty One Dockside
11.2023 - Current
Bartender
Rioz Brazilian Steakhouse
09.2009 - 04.2020
High School Diploma -
Emerald High School