Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Gibson

Kendallville, IN 46755,Indiana

Summary

Knowledgeable and dedicated customer service professional with extensive experience in management. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience

Work History

Seasonal Customer Service Professional

H&R Block
Kendallville, IN
01.2022 - Current
  • Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Greeted customers and visitors in-person and via telephone calls.

Lead Bartender

K-ville Pub
46755, IN
01.2020 - 04.2022


  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Improved operations through consistent hard work and dedication.
  • Identified issues, analyzed information and provided solutions to problems.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Consulted with managers to organize special events and promotions.

Mold Setter

Creative Liquid Coatings
Kendallville, IN
01.2018 - 11.2019
  • Conducted routine preventive maintenance on production equipment to help maintain durability and functionality of each machine.
  • Applied quality control skills by inspecting cured products for defects, assigning grades and removing unacceptable items.
  • Read specifications, blueprints and work orders to determine setups, temperatures and time settings required to mold, form or cast plastic materials as well as to plan production sequences.
  • Maintained high level of adaptability by adjusting work procedures to meet specific demands of each production run.
  • Observed manufacturer instructions when operating plastic molding and casting machines to optimize quality.
  • Contacted supervisor with detailed reports on equipment requiring advanced repairs to obtain quick resolutions and return machinery back to optimal performance levels.
  • Observed continuous operation of automatic machines to guarantee products met specifications and to detect jams or malfunctions, making adjustments as necessary.
  • Oversaw daily operations to ensure high levels of productivity.
  • Resolved problems, improved operations and provided exceptional service.

Bartender/Server

Coody Browns
Wolcottville, IN
05.2016 - 12.2019
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Kept track of event finances, initial deposits, due payments and final balances.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Gas Station Manager

Fast Trac
Ithaca, NY
04.2011 - 08.2013
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Approved regular payroll submissions for employees.

Assistant District Manager

KPC Publishing
Kendallville, IN
03.2008 - 12.2010
  • Cultivated warm relationships with regular customers.
  • Received and processed stock into inventory management system.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Delivered product to customer locations within specific timeframes.
  • Developed team communications and information for meetings.

Education

Associate of Science - Criminal Justice

Brown Mackie College
Fort Wayne, IN
2014

High School Diploma -

East Noble
Kendallville, IN
2003

Skills

  • Verbal and Written Communication
  • Ease with Computers and Technology
  • Schedule Management
  • Judgment and Decision Making
  • Supply Inventory Control
  • Multitasking and Time Management
  • Professional and Courteous
  • Task Prioritization
  • Document and File Management
  • Payment Distribution
  • Responsible Serving
  • Interpersonal Relationships

Timeline

Seasonal Customer Service Professional

H&R Block
01.2022 - Current

Lead Bartender

K-ville Pub
01.2020 - 04.2022

Mold Setter

Creative Liquid Coatings
01.2018 - 11.2019

Bartender/Server

Coody Browns
05.2016 - 12.2019

Gas Station Manager

Fast Trac
04.2011 - 08.2013

Assistant District Manager

KPC Publishing
03.2008 - 12.2010

Associate of Science - Criminal Justice

Brown Mackie College

High School Diploma -

East Noble

Similar Profiles

CREATE PROFILE
Jamie Gibson