- Animal Care
- I enjoy helping others and giving back to the community
- Participating in various activities, including I am a actress at various RENAISSANCE AND HISTORY RENACTMENTS , I AM A HOCKEY TEAM MANAGER FOR YOUTH
JAMIE GILLILAND
Port Townsend,WA
Overview
33
33
years of professional experience
Work History
Housekeeper
Self Employed Services
10.2021 - Current
- Conducted thorough cleaning of residential properties, ensuring high standards of cleanliness and organization.
- Utilized various cleaning tools and eco-friendly products to achieve optimal results while minimizing environmental impact.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Polished fixtures to achieve professional shine and appearance.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Hang, cleaned and rehung draperies to maintain freshness.
Paint Department Associate
Henery Hardware
11.2020 - Current
- Mixed paint formulations to meet customer specifications and product standards.
- Maintained inventory levels of paint supplies, ensuring timely restocking and organization.
- Assisted customers in selecting appropriate paint products based on project needs and preferences.
- Operated paint mixing machinery safely while adhering to company protocols and safety regulations.
- Trained new associates on operational procedures, safety practices, and equipment usage.
- Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Trained new staff on customer service protocols and best practices for consistent performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Horse Farm Manager
Wild Rhody Ranch and Gilliland Performance Horses
01.1993 - Current
- Oversaw daily operations to ensure optimal care and management of horses.
- Developed and implemented horse training programs to enhance performance and behavior.
- Managed inventory and procurement of feed, equipment, and supplies for farm operations.
- Mentored staff on best practices in equine health, safety protocols, and maintenance procedures.
- Coordinated breeding schedules, ensuring compliance with industry standards and best practices.
- Established relationships with veterinarians for regular health assessments and emergency care plans.
- Streamlined workflow processes to improve efficiency in daily farm management tasks.
- Established strong relationships with veterinarians, farriers, and other service providers to ensure timely care for horses.
- Facilitated smooth transitions for incoming horses by creating customized acclimation plans based on each individual''s needs and background.
- Streamlined the purchasing process for feed, supplies, and equipment to reduce costs without sacrificing quality.
- Developed comprehensive record-keeping systems for accurate tracking of vaccinations, farrier visits, and medical histories.
- Implemented pasture rotation strategies to maintain optimal grazing conditions and improve soil health.
- Analyzed performance data to make informed decisions on training programs, breeding selections, or potential sales opportunities.
- Supervised staff members effectively while delegating tasks based on individual strengths and skill sets.
- Coordinated breeding programs to maximize genetic potential and optimize foal outcomes.
- Assisted in planning events such as horse shows or clinics at the facility with meticulous attention to detail in every aspect of event logistics.
- Increased overall horse health by implementing preventative healthcare measures and regular checkups.
- Developed marketing strategies that successfully attracted new clients while maintaining strong relationships with existing clientele.
- Managed daily operations for successful horse farm management, including feeding, turnout, and exercise routines.
- Maintained equipment and ranch structures.
- Repaired equipment and animal living spaces.
- Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
- Cared for about 30 animals by feeding, watering, vaccinating and assisting with birthing.
- Worked with ranch hands to clean stables and riding areas.
- Cleared brush and maintained trails to keep ranch safe and accessible for animals and people.
- Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
- Groomed horses to prepare for exhibitions.
- Maintained safety when using equipment and tools by following established precautions.
- Herded livestock using horses or ranch ATVs.
- Fed and watered over animals according to strict feeding schedules and dietary needs.
Wait Staff Member
San Juan Taquria
02.2017 - 03.2019
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Assisted in training new staff on restaurant procedures and customer interaction techniques.
- Managed dining area cleanliness, ensuring a welcoming atmosphere for guests.
- Collaborated with kitchen staff to ensure timely food delivery during peak hours.
- Processed customer orders accurately, adapting to changes efficiently during busy shifts.
- Maintained knowledge of menu items to provide informed recommendations to patrons.
- Monitored dining experience, promptly addressing any guest concerns or requests.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Created appealing table settings and dining room layouts for special occasions and events.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Customer Service Representative
Cenex
05.2015 - 03.2017
- Managed customer accounts, updating information to maintain data integrity.
- Implemented feedback mechanisms to capture customer insights, driving continuous improvement efforts.
- Assisted in developing training materials to support ongoing employee development initiatives.
- Facilitated cross-departmental communication regarding customer issues, promoting collaborative problem-solving.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Horse Trainer
Weaver Horse Training Center
02.2001 - 10.2004
- Developed customized training programs to enhance horse performance and behavior.
- Evaluated horse health and well-being, implementing care strategies to ensure optimal condition.
- Mentored junior trainers in best practices for equine handling and training techniques.
- Collaborated with owners to set training goals and track progress effectively.
- Conducted assessments of horse temperament, adjusting training methods accordingly for success.
- Scheduled farrier and vet appointments regularly.
- Coached and trained students in basic care and maintenance of horses and stables in addition to riding technique, form, and skills.
- Instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining knowledge, and skills of more advanced riders.
- Maintained animal health records, treating minor injuries, and reporting serious injuries to owners for consultation with veterinarians.
- Prepared horses for specific competitions or tasks.
- Instructed students in horsemanship and specific riding skills in both English and Western riding styles.
- Developed strong relationships with clients, providing regular updates on their horses'' progress and overall condition.
- Fit gear for horses and specific riders.
- Assisted owners in addressing specific behavioral issues through targeted training techniques, fostering better communication between horse and rider.
- Taught students show jumping, eventing, and dressage, drilling technique and driving improvement through constructive criticism.
- Managed feeding, rugging and general stable procedures, communicating issues, or significant maintenance requirements to management when necessary.
- Provided treatment for minor horse injuries.
- Rode horses to meet required pace or timed work and executed jump-outs to develop skills and compliance of individual animals.
- Rode horses in training sessions and provided feedback on track performance.
- Enhanced horse performance by implementing personalized training plans and monitoring progress.
- Served as a knowledgeable resource regarding diverse breeds of horses, offering guidance on selecting appropriate animals based on intended use or competition discipline.
- Collaborated closely with veterinarians to monitor the health of each horse, adjusting training programs as needed based on medical recommendations.
- Advised students on standard riding gear, proper use and basic care and maintenance.
- Monitored horses health and statuses before races or competitions.
- Contributed to improved race results by designing effective strength and endurance exercises for each horse.
- Achieved success across various competitive events by working closely with riders during pre-race preparations including warm-ups and course walkthroughs.
- Received training directives from horse and stable owners and provided oral and written reports of horse progress towards training objectives.
- Fostered strong bonds with horses through gentle handling and trust-building exercises, improving their responsiveness to commands.
- Educated horse owners on proper care techniques, enhancing overall well-being of animals under their care.
- Enhanced horse performance by implementing customized training programs based on each animal's unique needs and abilities.
- Monitored horses' physical condition closely, adjusting training regimens to prevent injuries and promote long-term health.
- Organized community events to showcase horses' capabilities, enhancing public engagement and support for training facility.
- Designed obstacle courses to simulate race conditions, preparing horses for challenges of competitive events.
- Monitored animal health, attention and behavior during training sessions.
- Observed animals closely to understand individual needs and behaviors.
- Trained animals to respond to specific cues from both owners and handlers.
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
- Utilized positive reinforcement techniques to successfully train animals.
- Talked to or interacted with animals to increase familiarity with human voices or contact.
- Administered prescribed medications to animals based on individual needs.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
- Used skills to assist with rescuing and rehabilitating different animals.
- Kept animals stimulated with variety of enrichment activities.
- Worked with ranch hands to clean stables and riding areas.
Horse Farm Manager
Pickens Performance Horses
06.1997 - 12.2001
- Conducted regular assessments of facilities to maintain high standards of cleanliness and safety.
- Meticulously managed budgeting processes in order to allocate resources efficiently across all areas of the operation.
- Ensured adherence to industry regulations by conducting regular inspections of facilities and equipment.
- Communicated regularly with farm owners regarding progress updates, financial reports, or any changes in operational procedures or policies that may impact their investments.
- Recruited top talent for various roles within the organization by utilizing effective interviewing techniques and thorough background checks.
- Enhanced team performance through regular staff training sessions on equine care and safety procedures.
- Promoted a safe work environment through consistent reinforcement of safety protocols during daily tasks and activities.
- Continuously researched advancements in equine care and industry trends to keep the farm at the forefront of best practices.
- Improved barn efficiency with strategic maintenance plans and thorough cleaning schedules.
- Performed repairs and preventive maintenance on equipment and property.
- Cared for about [Number] animals by feeding, watering, vaccinating and assisting with birthing.
- Reported any property damage or concerns to supervisors and completed requested services to resolve.
- Moved livestock by herding animals to different ranch locations to avoid pasture damage.
- Branded and tagged livestock for proper identification and security when lost and stolen.
- Assisted laborers by loading and unloading heavy machinery and equipment.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Inspected and repaired equipment for livestock and crop management.
- Fed and watered over [Number] [Type] animals according to strict feeding schedules and dietary needs.
- Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
- Placed supply orders, restocked supplies and merchandised products for purchase by customers.
- Maintained ranch records and documentation.
- Researched pests and diseases common to individual types of stock and developed mitigation plans.
- Managed operational records, administrative needs and marketing plans to promote business and strengthen revenue streams.
- Hired new ranch hands and livestock handlers seasonally.
- Directed transfer of mature stock to final habitats or commercial holding tanks for harvesting.
- Developed and implemented horse training programs to enhance performance and behavior.
- Managed inventory and procurement of feed, equipment, and supplies for farm operations.
- Mentored staff on best practices in equine health, safety protocols, and maintenance procedures.
- Established relationships with veterinarians for regular health assessments and emergency care plans.
- Established strong relationships with veterinarians, farriers, and other service providers to ensure timely care for horses.
- Developed comprehensive record-keeping systems for accurate tracking of vaccinations, farrier visits, and medical histories.
- Implemented pasture rotation strategies to maintain optimal grazing conditions and improve soil health.
- Streamlined the purchasing process for feed, supplies, and equipment to reduce costs without sacrificing quality.
- Coordinated breeding programs to maximize genetic potential and optimize foal outcomes.
- Analyzed performance data to make informed decisions on training programs, breeding selections, or potential sales opportunities.
- Assisted in planning events such as horse shows or clinics at the facility with meticulous attention to detail in every aspect of event logistics.
- Increased overall horse health by implementing preventative healthcare measures and regular checkups.
- Maintained equipment and ranch structures.
- Managed daily operations for successful horse farm management, including feeding, turnout, and exercise routines.
- Repaired equipment and animal living spaces.
- Cleared brush and maintained trails to keep ranch safe and accessible for animals and people.
- Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
- Groomed horses to prepare for exhibitions.
- Maintained safety when using equipment and tools by following established precautions.
- Herded livestock using horses or ranch ATVs.
- Worked with ranch hands to clean stables and riding areas.
Education
Associate of Arts - Horse Training
American Riding Instructors
02-1996
High School Diploma -
Port Townsend High School
Port Townsend, WA06-1993
Skills
- Residential cleaning
- Eco-friendly products
- Client relationship management
- Task prioritization
- Attention to detail
- Flexible scheduling
- Customer service excellence
- Inventory management
- Paint formulation
- Equipment operation
- Conflict resolution
- Event planning logistics
- Horse care and management
- Facility maintenance
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming
- Guest relations
- Multitasking and organization
- Cleaning and organizing
- Basic maintenance
Interests
Timeline
Housekeeper
Self Employed Services
10.2021 - Current
Paint Department Associate
Henery Hardware
11.2020 - Current
Wait Staff Member
San Juan Taquria
02.2017 - 03.2019
Customer Service Representative
Cenex
05.2015 - 03.2017
Horse Trainer
Weaver Horse Training Center
02.2001 - 10.2004
Horse Farm Manager
Pickens Performance Horses
06.1997 - 12.2001
Horse Farm Manager
Wild Rhody Ranch and Gilliland Performance Horses
01.1993 - Current
Associate of Arts - Horse Training
American Riding Instructors
High School Diploma -
Port Townsend High School