Jamie Gingras
Hudson
Summary
Professional coordinator with strong background in managing surgical schedules and ensuring seamless operations. Skilled in patient communication, time management, and coordinating with medical staff. Known for reliability, adaptability, and achieving results through effective team collaboration. Strong focus on meeting changing demands while maintaining high standards of care and efficiency.
Overview
4
4
years of professional experience
Work History
Surgery Scheduling Coordinator
MN Oncology
09.2023 - Current
- Assisted in coordinating surgery schedules to optimize operating room utilization
- Communicated with patients to confirm appointments and provide pre-operative instructions
- Supported surgical teams by ensuring timely access to patient information and resources
- Utilized electronic health record systems for accurate scheduling and documentation
- Collaborated with medical staff to resolve scheduling conflicts and enhance workflow efficiency
- Managed incoming calls related to surgery inquiries, demonstrating effective customer service skills
- Maintained organized records of surgeries, including dates, times, and patient details
- Adapted quickly to changing schedules and priorities in a fast-paced environment
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Effectively collaborated with multiple stakeholders including physicians and nursing staff leading to improved care coordination during preoperative phase.
- Verified insurance coverage and obtained pre-authorizations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Receptionist
MN Oncology
08.2021 - Current
- Managed front desk operations, ensuring exceptional customer service and efficient appointment scheduling.
- Coordinated communication between departments to enhance workflow and improve patient experience.
- Trained new staff on front desk procedures and customer interaction protocols, fostering team collaboration.
- Implemented a digital filing system for client records, improving information retrieval efficiency.
- Monitored office supplies inventory, streamlining ordering processes to maintain optimal stock levels.
- Resolved client inquiries and concerns promptly, enhancing overall satisfaction and retention rates.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Greeted visitors warmly, creating positive first impression of organization.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Streamlined check-in processes, reducing wait times for guests.
- Resolved customer problems and complaints.
- Collected copay payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Clinic Scheduler
MN Oncology
09.2022 - 09.2023
- Managed appointment scheduling for multiple providers, optimizing patient flow and reducing wait times.
- Coordinated communication between patients and healthcare staff, ensuring clarity in scheduling procedures.
- Utilized electronic health record systems to maintain accurate patient information and appointment records.
- Implemented process improvements that enhanced scheduling efficiency and minimized appointment conflicts.
- Trained new staff on scheduling protocols and system navigation, fostering a collaborative team environment.
- Managed high call volumes while maintaining accuracy in recording patient details and appointment preferences.
- Developed strong relationships with patients and their families, demonstrating empathy and understanding for their unique circumstances during the scheduling process.
- Ensured confidentiality of sensitive patient information by adhering to HIPAA regulations at all times while managing personal data.
- Increased productivity by consistently maintaining accurate records of patient information and appointment history.
- Assisted clinic staff in managing patient flow by monitoring appointment status and communicating with relevant parties as needed.
- Maintained up-to-date knowledge of available physicians, specialties, and services offered within the clinic network, enabling efficient use of resources when scheduling appointments for patients with complex needs.
- Promoted a welcoming environment for patients through professional phone etiquette and exceptional customer service skills.
- Resolved conflicts related to schedule changes or cancellations calmly and professionally, prioritizing patient satisfaction in each instance.
Education
Associate of Applied Science - Cosmetology
Century College
White Bear Lake, MN12-2002
High School Diploma -
Stillwater Area High School
Stillwater, MN05-2000
Skills
- HIPAA compliance
- Patient coordination
- Insurance verification
- Procedure scheduling
- Calendar management
- Following up with patients
- Maintaining confidentiality
- Verifying insurance
- Data entry proficiency
- Updating charts
- Patient relations
- Schedule coordination
- EHR systems expertise
- EMR updating
- Documentation scanning
- Pre-authorization management
- Office workflow support
Timeline
Surgery Scheduling Coordinator
MN Oncology
09.2023 - Current
Clinic Scheduler
MN Oncology
09.2022 - 09.2023
Receptionist
MN Oncology
08.2021 - Current
Associate of Applied Science - Cosmetology
Century College
High School Diploma -
Stillwater Area High School