Jamie Goldman
Roseville,CA
Summary
Change management professional with deep expertise in navigating and facilitating organizational transitions. Proven track record in developing and implementing strategies that drive efficiency and align with business objectives. Strong emphasis on team collaboration and adaptability ensures seamless integration of new processes. Skilled in stakeholder engagement, communication, and project management. Reliable and results-focused with natural ability to adjust to evolving needs and priorities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Manager, Change Management
Thistle Health, Inc.
08.2024 - Current
- Design and execute change management plans, utilizing ADKAR methodology, that align with organizational goals and drive operational efficiency.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Regional Manager, Change Management & Inventory
Thistle Health, Inc.
04.2023 - 08.2024
- Owns inventory management processes across the Thistle network and deploys world-class manufacturing and continuous improvement practices.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for 3 locations.
Quality & Continuous Improvement Manager
Redbubble.com
05.2022 - 01.2023
- Project managed a multi-million dollar cross-functional project to drive down quality defects and improve the customer experience.
- Evaluated the effectiveness of implemented process improvements against established benchmarks, refining strategies as necessary to achieve desired results.
- Championed a culture of continuous improvement within the organization, fostering a focus on innovation and excellence.
Operations Manager
United Airlines
11.2021 - 04.2022
- Managed the performance and attendance of 6 Area Managers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
Area Manager II
Amazon.com
11.2020 - 11.2021
- Managed the performance and attendance of 50-100 Amazon Associates.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Managed an underperforming site process and implemented improvements, driving the site from ranking 30 in the network to #1 in the network.
Inflight Services Supervisor
United Airlines
05.2019 - 11.2020
- Managed the performance and attendance of over 200 Union Member Flight Attendants.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Senior Remote Stylist
Stitch Fix
09.2018 - 10.2020
- Analyzed personal style choices, social boards, and client feedback to develop unique styles for over 500 women.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
Lead of Professional Development
United Airlines
12.2018 - 05.2019
- Direct professional development efforts of over 600 flight attendants throughout their probationary period.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
COBUS Flight Attendant
United Airlines
10.2018 - 05.2019
- Trained over 250 Flight Attendants in the utilization of a new CCS Scheduling System.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Flight Attendant
United Airlines
09.2015 - 05.2019
- Enforced compliance with FAA and company regulations, rapidly responded to emergencies.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Student Instructor & Tutor
High Point University
01.2015 - 05.2015
- Enhanced learning experiences and professional development of students through strategic tutoring.
- Enhanced students'' critical thinking skills through the use of challenging and interactive group projects.
- Developed and implemented engaging lesson plans that incorporated multimedia elements for increased student interest and retention.
Resident Assistant
High Point University
08.2014 - 05.2015
- Honored as the Best Community Builder for the cultivation of strong relationships with all residents.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
Education
Bachelor of Arts (BA) - International Relations
High Point University
High Point, NC05.2015
Skills
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Change Management Execution
- Project management
- Continuous Process Improvement
- Operations Process Improvement
- Team Leadership
- Negotiation and Conflict Resolution
- Business Analysis and Reporting
Websites
Awards
Lean Six Sigma, White Belt, 01/23
Affiliations
- Project Management Institute, Member
Certification
- Lean Six Sigma White & Yellow Belt, Six Sigma Academy Amsterdam- December 2022
Timeline
Senior Manager, Change Management
Thistle Health, Inc.
08.2024 - Current
Regional Manager, Change Management & Inventory
Thistle Health, Inc.
04.2023 - 08.2024
Quality & Continuous Improvement Manager
Redbubble.com
05.2022 - 01.2023
Operations Manager
United Airlines
11.2021 - 04.2022
Area Manager II
Amazon.com
11.2020 - 11.2021
Inflight Services Supervisor
United Airlines
05.2019 - 11.2020
Lead of Professional Development
United Airlines
12.2018 - 05.2019
COBUS Flight Attendant
United Airlines
10.2018 - 05.2019
Senior Remote Stylist
Stitch Fix
09.2018 - 10.2020
Flight Attendant
United Airlines
09.2015 - 05.2019
Student Instructor & Tutor
High Point University
01.2015 - 05.2015
Resident Assistant
High Point University
08.2014 - 05.2015
Bachelor of Arts (BA) - International Relations
High Point University
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