Jamie Gonzales
Pueblo,CO
Summary
Diligent Customer Service Cashier with background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hairstylist
Jamie at Studio 1 LLC
12.2022 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Resolved guest complaints about service or style.
- Processed payments, entering sales in register for prompt customer service.
- Organized sales area and work station to showcase products and boost sales.
- Mixed pigments and used proper techniques to achieve desired color.
- Distributed business cards outside of salon to generate new business.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Answered phone calls and emails to schedule client appointments.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Developed creative techniques to provide clients with latest hairstyles.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Offered professional cuts, color services and extensions to salon customers.
- Styled hair, makeup and nails for customers for special events and occasions.
- Used social media platforms to promote salon and services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Hairstylist
Bombshells Salon LLC
10.2018 - 12.2022
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Distributed business cards outside of salon to generate new business.
- Resolved guest complaints about service or style.
- Mixed pigments and used proper techniques to achieve desired color.
- Processed payments, entering sales in register for prompt customer service.
- Organized sales area and work station to showcase products and boost sales.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Answered phone calls and emails to schedule client appointments.
- Developed creative techniques to provide clients with latest hairstyles.
- Offered professional cuts, color services and extensions to salon customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Cosmetologist's Apprentice
Studio 127 Salon and Day Spa
11.2017 - 10.2018
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Styled hair, makeup and nails for customers for special events and occasions.
- Used social media platforms to promote salon and services.
- Enhanced client satisfaction by providing personalized cosmetology services tailored to individual needs and preferences.
- Provided thorough consultations before each appointment to understand client goals thoroughly and create customized plans accordingly.
- Developed strong multitasking abilities while balancing coursework requirements alongside hands-on training in a fast-paced salon environment.
- Achieved a high level of customer retention through exceptional communication, time management, and problem-solving skills.
- Managed time effectively to accommodate multiple appointments within a single day without compromising quality or customer satisfaction levels.
Customer Service Representative
Innotrac
10.2013 - 01.2016
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Created and maintained detailed database to develop promotional sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Cashier
Big Lots Stores, Inc.
10.2010 - 10.2013
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Met customer service goals and exceeded customer expectations.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Answered product questions using knowledge of sales and store promotions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Education
Certification - Cosmetology Education
IntelliTec College - Pueblo
Pueblo, CO11.2017
Diploma -
South High School
Pueblo, CO05.2009
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Detail-orientated
- Customer Consultation
- Schedule Management
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- State Licensed Cosmetologist
- Hair extensions
- Men and women haircuts
- Strong leader
- Customer Education
- Social Media Promotion
- Appointment Coordination
- Sales expertise
Certification
Licensed Cosmetologist
Timeline
Hairstylist
Jamie at Studio 1 LLC
12.2022 - Current
Hairstylist
Bombshells Salon LLC
10.2018 - 12.2022
Cosmetologist's Apprentice
Studio 127 Salon and Day Spa
11.2017 - 10.2018
Customer Service Representative
Innotrac
10.2013 - 01.2016
Customer Service Cashier
Big Lots Stores, Inc.
10.2010 - 10.2013
Licensed Cosmetologist
Certification - Cosmetology Education
IntelliTec College - Pueblo
Diploma -
South High School
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