Jamie Gonzalez
Lawton,OK
Summary
School Secretary with history of working effectively with teachers, administrators, students and parents. Knowledgeable about school system policies, educational principles and administrative support needs. Success tracking expenses, drafting reports and processing payments from parents and guardians.
Confidentiality-minded Records Specialist with clear understanding of privacy policies and maintaining client confidentiality through file retention, maintenance and transfer of information. Utilized strong communication skills with staff and clients over 4 years of service.
Organized Records Specialist with 4-year background in performing clerical and file management work. In-depth knowledge of all filing systems to maintain confidential files.
Reliable Records Specialist with 4 years in record maintenance, file retention and digital management. Additional expertise extends to patient confidentiality policies and staff communication.
Overview
8
8
years of professional experience
Work History
Records Specialist
Cameron University
06.2020 - Current
- Assisted in maintaining compliance with regulatory requirements by conducting regular audits of records management systems.
- Improved customer service response times by efficiently locating and providing requested documentation when needed.
- Provided ongoing training to staff on proper document handling, storage, and disposal procedures, fostering culture of records management excellence.
- Proactively identified opportunities for process improvement within organization''s record-keeping practices, sharing recommendations with leadership teams for consideration.
- Managed both physical and electronic files effectively, ensuring seamless integration between formats for ease of access across departments.
- Consistently met or exceeded departmental performance metrics related to speed, accuracy, consistency, and completeness in all aspects of records management function.
- Scanned paper records to transfer to digital filing systems.
- Communicated efficiently with individuals concerning record information submitted or missing from files.
- Maintained and updated records through dedicated digital database.
- Verified student eligibility and updated student records and collected and organized data.
- Received records approval from individuals mentioned in filing system for transfer or release.
- Provided excellent customer care by responding to inquiries and requests for information.
- Followed confidentially regulations to maintain privacy.
- Updated records with new information.
- Coordinated with various departments to support cross-functional needs.
- Utilized document imaging software to index, store and retrieve records.
- Assisted with typing, data entry, and answering incoming calls as required.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Input data into computer programs and filing systems.
School Secretary
St. Mary's Catholic School
06.2018 - 05.2020
- Processed student registrations and withdrawals.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Analyzed and managed over 200 invoices for various Fortune 500 companies.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Increased office participation in special events by creating 1 newsletter week with detailed calendars and other office updates.
- Assisted coworkers and staff members with special tasks on daily basis.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
- Gave medication when it was due.
- Checked and recorded attendance daily
- Work on multiple task at one time.
School Assistant
St. Mary's Catholic School
08.2016 - 06.2018
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Transferred and directed phone calls, guests and mail to correct staff members.
Education
High School Diploma -
Penn Foster Career School
Scranton01.2015
Skills
- Office management
- Database administration
- Employee timesheet processing
- Multi-line phone proficiency
- Records management
- Sorting and labeling
- Recordkeeping
- Mail Processing
- Written Communication
- Student Supervision
- Software Applications
- Electronic Filing Systems
- Effective Communication
- Data Entry
- Time Management
- Records Scanning
Timeline
Records Specialist
Cameron University
06.2020 - Current
School Secretary
St. Mary's Catholic School
06.2018 - 05.2020
School Assistant
St. Mary's Catholic School
08.2016 - 06.2018
High School Diploma -
Penn Foster Career School
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