Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Jamie Gosnell

Clyde,TX

Summary

Dynamic manager with extensive experience at Domino's Pizza, skilled in budget management and employee training. Proven track record in conflict resolution and enhancing customer service, resulting in increased team performance and satisfaction. Adept at cash management and fostering strong relationships, driving profitability and operational excellence.

Overview

3
3
years of professional experience

Work History

Manager

McDonald's
07.2024 - 03.2025
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Cash Management

General Manager

Domino's Pizza
09.2022 - 01.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Cash management
  • Scheduling of employees, monitoring labor to control costs
  • Attended meetings and training monthly
  • Hiring and termination of employees

Medical Assistant

Orthopedic Center
12.2021 - 08.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary
  • Roomed patients
  • Pulmonary Function Testing
  • Chart Prep
  • Medication demonstration

Education

Medical Assisting - Medical

Community Care College
Tulsa, OK
2006

Skills

  • Budget management
  • Employee training
  • Cash management
  • Conflict resolution
  • Customer service
  • Performance monitoring
  • Team building

Timeline

Manager

McDonald's
07.2024 - 03.2025

General Manager

Domino's Pizza
09.2022 - 01.2024

Medical Assistant

Orthopedic Center
12.2021 - 08.2022

Medical Assisting - Medical

Community Care College

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Jamie Gosnell