Jamie Graham
West Berlin,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hard-working supervisor successful at motivating and building positive team dynamics to accomplish goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
19
19
years of professional experience
Work History
Supervisor
Bowlero
01.2015 - Current
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Proactively identified problems before they escalated, addressing them swiftly and effectively to minimize negative impact on operations.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Participated in interviewing candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Took part in on boarding and training of new hires to fulfill business needs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to assist with various tasks when needed.
- Monitored customer and staff interactions so questions could be addressed promptly.
- Oversaw shift changes and communicated important roles and tasks to be completed during that shift.
- Oversaw closing procedures in accordance with company standard.
Daycare Worker
Mother Goose Learning Center
01.2006 - 10.2015
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Also stepped up as acting director when current director was out on leave.
Supervisor
National Event Services
05.2005 - 08.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Contributed to venue security by identifying counterfeit tickets and reporting suspicious behavior.
- Assisted in resolving patron issues, demonstrating excellent problem-solving skills and professionalism.
- Coordinated with ushers to guide patrons with special needs or accessibility requirements to appropriate seating areas smoothly.
Education
High School Diploma -
Highland High School
Blackwood, NJ06.2006
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Multitasking Abilities
- Attention to Detail
- Adaptability and Flexibility
- Reliability
- Customer Relationship Management
Timeline
Supervisor
Bowlero
01.2015 - Current
Daycare Worker
Mother Goose Learning Center
01.2006 - 10.2015
Supervisor
National Event Services
05.2005 - 08.2015
High School Diploma -
Highland High School