Summary
Overview
Work History
Education
Certification
Timeline
Generic
Jamie Grant

Jamie Grant

Pueblo West,CO

Summary

Strong customer service experience with background in educational consulting. Skilled in project management and effective communication. Proven team player with focus on collaborative success and adaptability. Able to self initiate tasks to completion.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Patient Education Consultant

Tactile Medical
02.2024 - Current
  • Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session
  • Contact patients within service levels expectations to schedule and complete trainings and demonstrations
  • Responsible for direct sales to patients which includes providing a clear and thorough explanation of the patient’s financial responsibility for the product, insurance coverage and finalizing the sale
  • Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patient’s individual needs (utilize adaptive technique when needed)
  • Manage and respond appropriately to any patient feedback or objection, both positive and negative, regarding the product, their financial responsibility and required paperwork
  • Ensure appropriate preparation for all trainings and demonstrations including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, and accessories necessary to effectively complete the training or demonstration
  • Review, complete and submit required paperwork with patient and answer questions
  • Work collaboratively with territory partners to facilitate completing of orders, which may include but not limited to collection of a signature on a prescription or other documents required for insurance requirements
  • Identify, escalate, and communicate problems, questions, or additional patient support needs to appropriate department for follow up
  • Effectively use translation tools for patients where English is not their first language
  • Meet or exceed established performance expectations
  • Maintain compliance with all appropriate regulatory requirements including HIPAA
  • Travel up to 80% within assigned territory.

Substitute Teacher

Pueblo School District 70
09.2022 - Current
  • Direct the learning procedure as prescribed by regular teacher using curriculum objectives and goals as implied in the lesson plans.
  • Make use of instructional procedures and materials as instructed by regular teacher.
  • Go through the attendance according to the procedures of the school
  • Ensure an orderly classroom.
  • Adhere to all procedures, guidelines, and policies followed by regular teachers.
  • Ensure a sustainable relationship with parents, pupils, school personnel and members of the public by communicating in a confidential and polite manner.

Assistant Buyer

Big R Corporate Office
03.2023 - 02.2024
  • Support the Buyer in achieving sales, margin, and inventory plans by performing operational functions.
  • Write purchase orders and manage the purchase order process with suppliers to ensure timely and accurate delivery.
  • Demonstrate advanced product knowledge by sharing information with the Buyer through competitive shopping and market trend research.
  • Identify priorities and proactively work to achieve efficiency in purchase order writing, item maintenance, and administrative tasks.
  • Establish and maintain a reputation of responsiveness in the marketplace.
  • Troubleshoot issues and negotiate with suppliers accordingly.
  • Utilize various software applications daily.

Customer Service and Ramp Agent

Delta Airlines
06.2010 - 07.2020
  • Passenger flight check in and luggage tagging to appropriate destinations.
  • Complete ticketing purchases/changes/adjustments.
  • Facilitate boarding, deplaning and closing of flights.
  • Marshal in aircraft and follow appropriate luggage transfer procedures in a timely manner.
  • Operated ground support equipment efficiently, maintaining safety and compliance standards.
  • Managed baggage handling procedures, optimizing flow and minimizing delays.
  • Trained new team members on operational protocols and safety regulations.

Education

Bachelor of Science - Education

University of New Mexico
Albuquerque, NM
05-2005

Certification

Group Fitness Instructor

Timeline

Patient Education Consultant

Tactile Medical
02.2024 - Current

Assistant Buyer

Big R Corporate Office
03.2023 - 02.2024

Substitute Teacher

Pueblo School District 70
09.2022 - Current

Customer Service and Ramp Agent

Delta Airlines
06.2010 - 07.2020

Bachelor of Science - Education

University of New Mexico

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