Jamie Green
Globe,AZ
Summary
Strong leadership, program management/development and advocacy skills, developed, led and participated in advisory councils at AHCCCS and various Stakeholder groups including contracted Health Plans. Knowledgeable in systems of care for adult and adolescence populations, Knowledge of Dependency, Probation/Parole (adult and minor) Public Education Systems, Social Determinants Of Health, AHCCCS Targeted Investments, Managed Care Organization Health Plan Oversight, Contracting and Policy Oversight. Multiple Governor's Office Recognition Awards, Panel speaker at NATCON 2018, RISE Award 2018 nominee for Leadership & Advocacy and Health & Wellness, Co-Speaker/Session Facilitator at Connections Conference 2017, 20 years Customer Service, 15 years Administrative support, 7 years marketing in both print and digital media, Process improvement and implementation, Company compliance and customer/shareholder satisfaction, ability to handle high stress work environments. Active member of Search and Rescue (Gila County), Board Member for local Library Committee (Gila County), Mental Health First Aid Trainer, board.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Circulation Manager
Oser Communications Group
02.2014 - Current
- Coordinate magazine circulation process and fulfillment including customer questions, subscription processing, working with subscription agencies, post office audit compliance, publishers statement, BPA audit compliance, list management and associations with accounting. Production of all emails, Manage Media Trades. Reporting as requested using Google Analytics, Mailchimp and Flipbook for Gourmet News and Kitchenware News & Housewares Review. Management and Development of website.
Healthcare Advocacy Coordinator
AHCCCS | OIFA
04.2019 - 06.2025
- Responsible for serving as the Medicaid agency lead on Credentialed Family Support Services, Policy Expert on AHCCCS Medical Policy Manual Policy 964 Credentialing of Family Support Partner Program Operators, Develop, Project Manage and lead Statewide Task Force including multiple workgroups, Lead OIFA Initiatives on Member and Family Engagement, Manage Administrative Grant Funds Contract, Operational Reviews, Deliverables, Lean Champion/Arizona Management Systems, Host and Facilitate Multiple Stakeholder Presentations Monthly, Develop Stakeholder Relationships, Understanding of Inter Governmental Agreement's, Developed Internal Processes for Policy and Contract Deliverables, Technical Assistance for Peer and Family Involvement, Manage Scope of Work for external grants, Provided Operational Review for all Managed Care Organizations.
Advocate
AHCCCS | OHR
10.2018 - 04.2019
- Responsible for the delivery of Special Assistance to individuals with a serious mental illness (SMI) with an identified need (as defined by A.A.C. R9-21-104) with activities that included education regarding an individual’s rights, advocating on behalf of clients, assist clients in protecting their rights and obtaining needed services and (4) actively participate in the grievance and appeals process as necessary. Major duties and responsibilities included providing intensive advocacy by representing individuals with SMI identified as in need of Special Assistance in the services planning, discharge planning and administrative grievance and appeals processes. Represent clients with less complex needs and more basic issues. Promote consumer rights protection through outreach, the distribution of educational materials and facilitation of group education in the community. Conduct screening by telephone and occasionally in the field, provide information, technical assistance and facilitate informational resolution of issues with the RBHA’s and care providers to meet the needs of the caller. Provide advocacy to individuals with SMI through the service & discharge planning, grievance and administrative appeals processes, with the assistance of Lead Advocate. Supervisor and Manager. Completes weekly/monthly activity reports and database (case list) entries in a timely manner.
Peer Supervisor | Peer Wellness Health Coach
Community Partners Integrated Healthcare
05.2016 - 10.2018
- Co-developed 10-week Wellness program using WMH Resiliency Factors and SAMHSA 8 Dimensions of Wellness, implemented internal referral program and orientation to wellness services. Assist members with self-advocacy, education of adult systems of care, rights and responsibilities. Facilitates educational groups in exercise, nutrition, healthy lifestyle choices, goal setting, smoking cessation and recovery philosophy. Current lead for the Clinic Advisory Council and site coordinator for community facing Market on the Move food distribution program. Supervision of peer staff, adherence to internal and external stake holder policies, documentation standards, ongoing education and coaching, productivity requirements, skill development, acting lead for wellness program to include ongoing program development and outcome review. HEDIS measures, Pii incentives and Centerstone Health Literacy and Activation tool.
Family Support Partner | Navigator
Assurance Health & Wellness
06.2015 - 05.2016
- Provide in-home direct services for at-risk youth and families, Participate in the Child and Family team meetings according to the Arizona 12 principles, Teach a variety of skills to children, adolescents, parents and care-givers, Identifies, connects and integrates families into a variety of community resources and outlets that build off individual and family strengths, Transports youth(s) to a variety of appointments and activities as needed, provides education, support and advocacy to the guardian/caregivers navigating and using behavioral health services and other system partners, Ability to effectively prioritize and manage time, Provide education and support to the client’s legal guardian/caregiver, Ability to meet with clients/families in their home, Effective problem solving, Personal experience and knowledge of the various systems (DDD, Special Education, Behavioral Health System)
Skills
- Event planning and execution
- Strategic direction
- Project coordination
- Organizational performance
- Quality assurance evaluation
- Team leadership
- Stakeholder management
- Partnership development
- Project management
- Process improvement
- Community outreach
- Contract development
- Strategic planning
- Strategic alignment
Certification
- Peer Recovery Support Specialist Training - HOPE, Inc 2015
- Credentialed Family Support Specialist Training - Cenpatico Health Care 2016
- CPR/BLS - National Heart 2024
- Registered Yoga Teacher - Arizona Yoga Academy 2025
- Wilderness First Responder - NOL's 2025
Timeline
Healthcare Advocacy Coordinator
AHCCCS | OIFA
04.2019 - 06.2025
Advocate
AHCCCS | OHR
10.2018 - 04.2019
Peer Supervisor | Peer Wellness Health Coach
Community Partners Integrated Healthcare
05.2016 - 10.2018
Family Support Partner | Navigator
Assurance Health & Wellness
06.2015 - 05.2016
Circulation Manager
Oser Communications Group
02.2014 - Current