Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Green

Denver,CO

Summary

Compassionate Patient Access Specialist/Lead well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Overview

11
11
years of professional experience

Work History

Personal Care Worker

Argus Home Care
Denver, CO
07.2022 - Current
  • Provided ongoing compassionate patient care for each client.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Assisted with meal planning to meet nutritional plans.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Followed safe lifting and transferring techniques to transport residents.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Patient Access Specialist/Lead Urology/ENT/Audiologist

University of Colorado Hospital
Denver, CO
08.2020 - Current
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Implemented changes in response to changing business needs or customer demands.
  • Facilitated communication between cross-functional teams within the organization.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Greeted patients and visitors in a courteous and professional manner.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Assisted with scheduling outpatient appointments.
  • Scanned documents into electronic medical records system.
  • Created new patient accounts in EMR system as needed.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Assisted with preparing daily cash reports for accounting department.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Provided assistance to internal departments when needed.
  • Answered phones promptly in a professional manner.
  • Managed incoming faxes related to patient registration processes.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Checked stock to determine inventory level and placed orders for needed supplies.

Patient Access Specialist

Denver Health, Heart Center
Denver, Co
01.2020 - 07.2020
  • Schedules for nuclear stress test echo’s/cardiac rehab.
  • Schedule LHI Patients (Veteran Affairs) /Schedule CCMF Patients (Colorado Department of Corrections) for echo’s.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Called insurance companies and verified patient coverage.
  • Recognized by management for providing exceptional customer service.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.

Patient Access Representative

University of Colorado Hospital, Transplant & Hepatology Center
Aurora, Co
01.2013 - 01.2020
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Assembled registration paperwork and placed identification bands on patient.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Verified demographics and insurance information to register patients in computer system.
  • Epic Template Builder- making permanent changes to a provider’s or resource’s daily schedule; release blocks to departments, create blocks, edit block rules, create visit types, edit visit types

Education

Certificate -

Community College of Denver
Denver, CO
05.2012

High School Diploma -

West High School
Denver, Co
05.2004

Skills

  • Co-payment collection
  • Authorization verification
  • Solution implementation
  • Medical terminology
  • Insurance information collection
  • Insurance company knowledgeable
  • Appointment scheduling
  • Payment processing
  • Notary public
  • Epic Template Builder- making permanent changes to a provider’s or resource’s daily schedule; release blocks to departments, create blocks, edit block rules, create visit types, edit visit types
  • Insurance Verification
  • Patient Registration
  • Customer Service

Timeline

Personal Care Worker

Argus Home Care
07.2022 - Current

Patient Access Specialist/Lead Urology/ENT/Audiologist

University of Colorado Hospital
08.2020 - Current

Patient Access Specialist

Denver Health, Heart Center
01.2020 - 07.2020

Patient Access Representative

University of Colorado Hospital, Transplant & Hepatology Center
01.2013 - 01.2020

Certificate -

Community College of Denver

High School Diploma -

West High School

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Jamie Green